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Entrep > ACHIEVEMENT CLUSTER > Flashcards

ACHIEVEMENT CLUSTER Flashcards

1
Q

• Refers to individuals’ skills of achieving the task in an excellent manner within or beyond what is expected by people or persons who assigned the task or responsibility

A

(EFFICIENCY AND QUALITY)

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2
Q

is the standard customers seek when buying a product or receiving a service - it is the level of work that is acceptable in the market

A

QUALITY

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3
Q

is the ability of an entrepreneur and its staffs to work well without errors or without wasting time, money, and energy.

A

EFFICIENCY

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4
Q

is a description of the culture, attitude, and organization of a company that strives to provide customers with products and services that satisfy their needs

A

Total quality

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5
Q

is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives

A

TQM

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6
Q

is a structured approach to overall organizational management. The focus of the process is to improve quality of an organization’s outputs, including goods and services, through continual improvement of internal practices

A

• Total quality management (TQM)

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7
Q

OBJECTIVES OF TQM

A

• Continuous Improvement
• Prevention of defects
• Customer satisfaction
• Reduced variation
• Employee engagement

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8
Q

is a set of methodologies and tools used to improve business processes by reducing defects and errors, minimizing variation, and increasing quality and efficiency.

A

Six Sigma

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9
Q

• The goal of______ is to achieve a level of quality that is nearly perfect, with only 3.4 defects per million opportunities

A

Six Sigma

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10
Q

Six sigma is achieved by using a structured approach called

to identify and eliminate causes of variation and improve processes

A

DMAIC (Define, Measure, Analyze, Improve, Control)

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11
Q

• The ultimate goal of practicing____________ isn’t simply to eliminate waste - it is to sustainably deliver value to the customer

A

LEAN MANUFACTURING

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12
Q

TYPES OF WASTES (MUDA)

A

• Overproduction
• Waiting/idle time
• Transportation
• Processing
• Excess inventory
• Movement
• Defective products
• Underutilized workers

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13
Q

KAIZEN is a Japanese word which consists of two terms
• KAl means “______”
• ZEN means “_______”

A

CHANGE

GOOD

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14
Q

means “Changes done for better improvement in a management system of companies”

A

KAIZEN

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15
Q

means continuous improvement by including all members, higher authorities, managers, and workers

A

KAIZEN

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16
Q
  1. Seiri = organization - sort (ELIMINATION)
  2. Seiton = tidiness - set in order
    (ORGANIZE)
  3. Seiso = shine (CLEAN)
  4. Seiketsu = standardize (SCHEDULE)
  5. Shitsuke = discipline - sustain (MAKE)
  6. Safety
A

5S

17
Q

is a card containing all information required to be done on a product at each stage along its path to completion and which parts are needed at subsequent processes

A

Kan-ban

18
Q

These cards are used to control work-in-progress (W.I.P.), production, and inventory

A

Kan-ban

19
Q

• Are implemented so that defective materials do not get passed through the production

A

POYA YOKE

20
Q

The obiect of the__________ family of standards is to provide organizations with the guidance and tools needed to ensure that their products and services meet external requirements and drive consistent quality improvement

A

ISO 9001

21
Q

• Customer Focus
• Leadership
• Engagement of People
• Process approach
• Improvement
• Evidenced-based decision making
• Relationship management

A

ISO 9001

22
Q

(MBNQA)
• Leadership
• Strategy
• Customers
• Measurement, analysis and knowledge management
• Workforce
• Operations
• Results

A

MALCOM BALDRIGE NATIONAL QUALITY AWARD

23
Q

• - made up of the whole
• - degree of excellence a product or service provides
• - act, art or manner of planning, controlling, directing

A

Total

Quality

Management

24
Q

• Produce quality work the first time.
• Focus on the customer.
• Have a strategic approach to improvement.
• Improve continuously.
• Encourage mutual respect and teamwork.

A

THE CONCEPT OF TQM

25
Q

has been defined as an integrated organizational effort designed to improve quality at every level.

A

Total quality management (TQM)

26
Q

• The process to produce a perfect product by a series of measures require an organized effort by the entire company to prevent or eliminate errors at every stage in production

A

Total quality management (TQM)

27
Q

According to international organization for standards defined

is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to the society.

A

TQM

28
Q

THE THREE ASPECTS OF TQM

A

COUNTING
CUSTOMER
CULTURE

29
Q

Tools, techniques, and training in their use for analyzing, understanding, and solving quality problems

A

COUNTING

30
Q

• Quality for the customer as a driving force and central concern

A

CUSTOMERS

31
Q

• Shared values and beliefs, expressed by leaders, that define and support quality.

A

CULTURE

32
Q

THE KEY ELEMENTS OF THE TQM

A

• Focus on the customer.
• Employee involvement
• Continuous improvement

33
Q

• It is important to identify the organization’s customers.
• External customers consume the organization’s product or service.
• Internal customers are emplovees who receive the output of other employees.

A

FOCUS ON THE CUSTOMER

34
Q

• Since the quality is considered the job of all employees, employees should be involved in quality initiatives.
• Front line employees are likely to have the closest contact with external customers and thus can make the most valuable contribution to quality
• Therefore, employees must have the authority to innovate and improve quality.

A

EMPLOYEE INVOLVEMENT

35
Q

• The quest for quality is a never-ending process in which people are continuously working to improve the performance, speed and number of features of the product or service.
.
The foundation of total quality is a management philosophy that supports meeting customer requirements through continuous improvement.

A

CONTINOUS IMPROVEMENT

Entrep (5 decks)

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