ABM 307 QUIZ 1 REVIEWER

Question 1

8 basic rights of customers: basic needs such as foods, clothing, shelter, education, and healthcare are made available at affordable prices

Answer 1

right to basic needs

Question 2

8 basic rights of customers: customers should be safeguarded against goods and services that are hazardous to human health

Answer 2

right to safety

Question 3

8 basic rights of customers: consumers have the right to be properly informed and not be mislead by dishonest advertisements

Answer 3

right to information

Question 4

8 basic rights of customers: consumers are free to select from among an array of quality products and services available in the market

Answer 4

right to choose

Question 5

8 basic rights of customers: consumers have the right to participate in the formulation and execution of policies and guidelines set by the government on consumer welfare and protection

Answer 5

right to presentation

Question 6

8 basic rights of customers: consumers have the right to be paid, compensated or reimbursed on any purchase of goods and services which are below the expected standard of quality

Answer 6

right to redress

Question 6

8 basic rights of customers: consumers have the right to acquire the skills needed to always be informed

Answer 6

right to education

Question 7

8 basic rights of customers: consumers have the right to safe and conducive place to live and work free from any form of danger

Answer 7

right to a health environment

Question 8

acting ethically and fairly, prioritizing employee well-being, and ensuring a positive work environment, while also contributing to the broader community and society

Answer 8

social responsibility to employees

Question 9

most important asset of a company

Answer 9

employees

Question 10

basic rights of employees

Answer 10

1. well compensation and promotions
2. good working condition
3. provide safety measures
4. enough workloads
5. equal employment opportunity
6. due process (the right to be heard)

Question 11

physical environment and set-up of the work area and the procedures that are relevant in performing a task

Answer 11

working conditions

Question 12

suppliers should be treated as the company’s partners

Answer 12

social responsibility to suppliers

Question 13

basic rights of suppliers

Answer 13

1. paying bills on time
2. follow the terms and conditions
3. fairness (especially during bidding)
4. avoid bribery

Question 14

SDG 2

Answer 14

no hunger

Question 14

SDG 1

Answer 14

no poverty

Question 14

SDG 3

Answer 14

good health

Question 15

SDG 4

Answer 15

quality education

Question 16

SDG 5

Answer 16

gender equality

Question 17

SDG 6

Answer 17

clean water and sanitation

Question 17

SDG 7

Answer 17

renewable energy

Question 18

SDG 8

Answer 18

good jobs and economic growth

Question 19

SDG 9

Answer 19

innovation and infrastructure

Question 20

SDG 10

Answer 20

reduced inequalities

Question 21

SDG 11

Answer 21

sustainable cities and communities

Question 22

SDG 12

Answer 22

responsible consumption and production

Question 23

SDG 13

Answer 23

climate action

Question 24

SDG 14

Answer 24

life below water

Question 25

SDG 15

Answer 25

life on land

Question 26

SDG 16

Answer 26

peace, justice, and strong institutions

Question 27

SDG 17

Answer 27

partnerships for the goals

Question 28

fairness and honesty in all dealings should be practiced by a company. no illegal practices which are done to gain control in the industry or in the market where the company operates

Answer 28

social responsibility to customers

Question 29

entrepreneurs have a moral obligation to reconcile and balance the rights and obligations of their stakeholders

Answer 29

true

Question 30

stakeholders

Answer 30

customers, employees, suppliers

Question 31

according to the world bank, 90% of businesses are SMEs, and they struggle to uphold ethical standards due to __

Answer 31

1. financial constraints 2. regulatory challenges 3. competitive pressures

Question 32

positive filipino traits: filipinos are warm and excellent hosts

Answer 32

hospitality

Question 33

positive filipino traits: respect elders by saying po and opo, taking a bow, have strong family ties and religion.

Answer 33

respectfulness

Question 34

positive filipino traits: filipinos are generous. the spirit of bayanihan is evident in many occasions. they are also hardoworking.

Answer 34

generosity and helpfulness

Question 35

positive filipino traits: loving, caring, sweet, and expressive. they easily show their affection to others through gestures facial expressions, and the like

Answer 35

loving and caring

Question 36

filipino negative traits: "whatever will be, will be" or "come what may". they surrender the future to fate.

Answer 36

fatalism

Question 36

filipino negative traits: push others down for their own personal gain. happens in orgs as people compete for positions

Answer 36

crab mentality

Question 37

filipino negative traits: conform to the expectations of others for fear of being the object of gossip or ridicule

Answer 37

shame or hiya

Question 37

filipino negative traits: aware of certain issues but if these do not directly affect them, then they are not concerned. walang pakialam attitude

Answer 37

complacency

Question 37

filipino negative traits: it is okay to cheat if no one else is looking. breaking the rules is ok because everyone else is doing it

Answer 37

dont be caught attitude

Question 38

filipino negative traits: filipinos who do wrong will not admit to the behavior but will find an excuse by saying that they are human and bound to create mistakes

Answer 38

rationalization

Question 39

filipino work values: physical conditions with which filipinos are very particular. they want a comfortable work environment because personally, Filipinos strive to make their homes clean and tidy as well.

Answer 39

orderly environment

Question 40

filipino work values: they are attached to the family. family is important and workers are motivated by the fact that their personal success will support their families as well. most filipinos strive hard to balance their family and work life by ensuring that their rest days are spent with the family.

Answer 40

strong family ties

Question 41

filipino work values: The values of utang na loob or acknowledging the favors given by returning them in some ways and amor propio or the sense of honor are seen in the Filipinos’ interpersonal relationships. To show a sign of gratitude, Filipinos gladly return the favor given to them. Filipinos have a sense of pride and dignity and would not give in easily if what they believe is worth fighting for.

Answer 41

interpersonal relationship

Question 42

filipino work values: This refers to the desire of Filipinos to acquire recognition, security, and economic gains. Filipinos strive to be recognized in their chosen field of endeavor. Many Filipinos have been successful in their chosen fields and have eventually gained recognition locally and internationally. However, if they chose the practical side of being employed such as high salaries and wages, they work as overseas Filipino workers (OFWs), despite that they work as domestic workers or in menial jobs.

Answer 42

material well being

Question 43

filipino work values: Filipinos exert their best efforts to succeed in their respective occupations. Filipinos are highly creative and innovative as well. They also exude professionalism on the job. While they receive work instructions from their superiors, Filipinos can exercise autonomy and will do well with minimum supervision.

Answer 43

occupational excellence

Question 44

filipino work values: This refers to the exercise of one’s faith but is not in conflict with the Filipino work life. In the practice of religious convictions, the Filipinos remain hardworking and industrious. As a predominantly Catholic country, Filipinos gain strength from the exercise of their faith while most organizations also believe in the teachings of the Catholic Church.

Answer 44

religiosity

Question 45

roots of filipino values: For example, the Filipino values of hindi labis, hindi kulang, katamtaman lang is equivalent to the Greek’s moderation called meden agan.

Answer 45

Filipino values that take a universal stance but have become distinctly Filipino

Question 46

roots of filipino values: The Filipino values of being God-fearing and family solidarity are also shared by other cultures, particularly in Asia. This means there are values from other cultures which are the same as our values but are ranked differently in terms of our own priority.

Answer 46

the aspects of our Filipino values can also be found in other cultures and value systems

Question 47

roots of filipino values: The values of pakikisama, kabayanihan, and pagsasarili have distinct Filipino meanings based on past experiences borne out of our being nationalistic in character. For example, bahala na, becomes negative when a person takes in a decision without planning or evaluating all aspects of that decision. Bahala na is also negative when a person becomes helpless under a situation; the person pushes an undertaking, come what may. It becomes positive for an entrepreneur (granting all plans have been finalized) who takes risks and has the courage to start a business. Bahala na is positive as the person relies on his/her effort and the guidance of God.

Answer 47

universal values have their own distinct Filipino meanings.

Question 48

roots of filipino values: For example, the spirit of bayanihan was seen when typhoon Yolanda struck Tacloban and nearby provinces. We have also read in the pages of Philippine history when our heroes fought for our country in the spirit of nationalism and patriotism.

Answer 48

Filipino values have evolved historically, and the consciousness emanates from a set of events.