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A+ 220-801, 220-802 Q&A > A Questions > Flashcards

A Questions Flashcards

1
Q

QUESTION NO: 50 Which of the following printers uses toner to transfer an image onto paper? A. Inkjet B. Laser C. Impact D. Thermal

A

B

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2
Q

QUESTION NO: 51 Which of the following cables can be used to directly connect a laptop to a PC for ICS? CompTIA 220-701 Exam “Pass Any Exam. Any Time.” - www.actualtests.com 19 A. IEEE 1394 cable B. CAT5 crossover cable C. CAT5e patch cable D. Parallel cable

A

B

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3
Q

QUESTION NO: 52 A user reports a problem with a PC located in the same room as cement testing equipment. The room has adequate cooling. The PC will boot up but locks up after 5 to 10 minutes of use. After a lockup, it will not reboot immediately. Which of the following is the MOST likely problem? A. The PC air intakes are clogged with cement dust. B. The PC has a virus. C. The power supply is underrated for the electrical load of the PC. D. The CPU heat sink underrated for the CPU.

A

A

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4
Q

QUESTION NO: 53 Which of the following is commonly used to restrict access to a network, based on the physical hardware address of the client’s network device? A. DHCP settings B. MAC filtering C. SSID broadcast D. WEP key

A

B

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5
Q

QUESTION NO: 54 Which of the following should be done FIRST when identifying and troubleshooting a problem? A. Question the user and identify any user changes to the computer. B. Establish a theory of probable cause. C. Establish a plan of action to resolve the problem and implement the solution. D. Test the theory to determine cause.

A

A

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6
Q

QUESTION NO: 55 Which of the following protocols is used to connect to a secure Internet website? A. POP3 B. FTP C. HTTPS D. HTTP

A

C

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7
Q

QUESTION NO: 56 A military member has just returned to the United States from Europe and reports their personal desktop computer does not work. Which of the following i s the MOST logical solution to this problem? A. The computer is unable to work in the US because of EU licensing arrangements B. The power supply needs to be replaced with one rated for 110 watts C. The power supply needs a power inverter to handle the change in cycles D. The power supply voltage needs to be switched to 110 from 220

A

D

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8
Q

QUESTION NO: 57 A user states that a new graphical intensive application they are using will not load because it requires Direct3D to be enabled. Which of the following utilities would be used to enable this? A. services.msc B. appwiz.cpl C. dxdiag.exe D. msconfig.exe

A

C

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9
Q

QUESTION NO: 58 Which of the following board types can transmit data up to 8GB/s? A. AGP B. CNR C. PCI D. PCIe

A

D

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10
Q

QUESTION NO: 59 The Complete PC Backup feature is available in which of the following versions of Windows? (Select TWO) A. Windows Vista Ultimate B. Windows Vista Business C. Windows XP Professional SP2 D. Windows 2000 Professional E. Windows Vista Home Basic F. Windows Vista Home Premium G. Windows XP Home

A

A,B

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11
Q

QUESTION NO: 60 Which of the following cable types is not affected by electromagnetic interference but requires specialized tools and techniques to install? A. CAT5e B. Plenum coated STP C. CAT6 D. Fiber optic

A

D

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12
Q

QUESTION NO: 61 Which of the following DSL types has the same upstream and downstream bandwidth? A. IDSL B. FIOS C. ADSL D. SDSL

A

D

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13
Q

QUESTION NO: 62 Which of the following types of printers uses a fuser to print a document? CompTIA 220-701 Exam “Pass Any Exam. Any Time.” - www.actualtests.com 23 A. Thermal B. Laser C. Inkjet D. Dot Matrix

A

B

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14
Q

QUESTION NO: 63 Please refer to the attached graphic. Which of the following is the MAXIMUM amount of supported machines in the pictured setup? CompTIA 220-701 Exam “Pass Any Exam. Any Time.” - www.actualtests.com 24 A. 4 B. 5 C. 8 D. 15

A

A

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15
Q

QUESTION NO: 64 A technician receives a request to build a machine and install a 64-bit operating system. Which of the following processors would the technician use in this system? A. Pentium 4 B. Athlon XP C. Celeron D. Itanium 2

A

D

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16
Q

QUESTION NO: 65 Which of the following is the key combination to resolve an inverted display? A. Windows Key + ALT + U B. CTR + ALT + Down arrow C. SHIFT+ HOME + PG UP D. CTR + TAB + Enter

A

B

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17
Q

QUESTION NO: 66 Which of the following network types allows for high speed data communication and is the MOST difficult to splice into? A. Cable B. DSL C. Satellite D. Fiber

A

D

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18
Q

QUESTION NO: 67 Which of the following provides the BEST transfer speed for a HDD? A. SATA B. IEEE 1394 C. EIDE D. IDE

A

A

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19
Q

QUESTION NO: 68 A technician turns on the computer and a blue screen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means? A. Hardware manufacturer’s website B. Third party websites C. OS manufacturer’s website D. Installation manuals

A

C

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20
Q

QUESTION NO: 69 Which of the following is commonly used to create a LAN in a home network? (Select TWO) A. Switch B. Satellite C. DSL D. Dial-up E. Ethernet

A

A,E

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21
Q

QUESTION NO: 70 A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC s issue? A. Faulty RAM B. 240 volt Kitchen outlets C. Power Brownouts D. Excessive Heat

A

D

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22
Q

QUESTION NO: 71 A technician inserts a Windows OS install disk into the CD-ROM to upgrade the OS on a computer but after several restarts, the computer does not boot from the disk. Which of the following MOST likely needs to be configured? CompTIA 220-701 Exam “Pass Any Exam. Any Time.” - www.actualtests.com 27 A. BIOS settings B. Network Configuration C. Repair Options D. Wake On LAN settings

A

A

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23
Q

QUESTION NO: 72 A laptop with an external USB hard drive and an external monitor is not booting from the internal hard drive. Power has been verified and the battery is fully charged ? but the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of this problem? A. Format the external USB hard drive. B. Turn off the external monitor C. Disconnect the external devices. D. Remove and reseat the laptop battery Answer: C

A

C

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24
Q

QUESTION NO: 73 Which of the following Internet connections has the HIGHEST latency? A. Cable B. Satellite C. DSL D. Dial-up

A

B

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25
Q

QUESTION NO: 74 A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST? A. “Did you log in with an administrator account?” B. “Have you been to any inappropriate websites?” C. “What have you changed since the optical drive worked properly?” D. “What has changed since the optical drive worked properly?”

A

D

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26
Q

QUESTION NO: 75 A technician installs a new graphics card in a computer and upon booting up nothing happens. The technician puts the old graphics card back into the computer and the computer boots up normally. Which of the following would be the BEST source of information to solve the problem? (Select TWO). A. Chat room discussion online B. Installation manual C. Ask another technician D. Manufacturer’s website E. OS forum online

A

B,D

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27
Q

QUESTION NO: 76 Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic? A. 1GB B. 128MB C. 256MB D. 512MB

A

D

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28
Q

QUESTION NO: 77 Which of the following should be The FIRST step in troubleshooting a problem? A. Establish a theory of probable cause B. Establish a plan of action C. Verify full system functionality D. Identify the problem

A

D

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29
Q

QUESTION NO: 78 A technician installs an additional hard drive controller. Which of the following processes will MOST likely prevent errors? A. 1) Apply System Updates 2) Update the BIOS 3) Install the card 4) Install the driver 5) Upgrade the Card Firmware B. Install the card 2) Update the BIOS 3) Upgrade the Card Firmware 4) Install the driver 5) Apply System Updates C. 1) Apply System Updates 2) Install the driver 3) Install the card 4) Upgrade the Card Firmware 5) Update the BIOS D. 1) Update the BIOS 2) Install the driver 3) Install the card 4) Upgrade the Card Firmware 5) Apply System Updates

A

A

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30
Q

QUESTION NO: 79 A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario? A. Laser B. Impact C. Inkjet D. Thermal

A

B

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31
Q

QUESTION NO: 80 Which of the following types of security concepts describe securing ports and protocols on a system? A. Disk Encryption B. Data classification C. Social Engineering D. Software Firewall

A

D

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32
Q

QUESTION NO: 81 Which of the following connectors uses the main board ATX connector type? A. Centro nix B. 20/24 pin C. BNC D. Molex

A

B

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33
Q

QUESTION NO: 82 Which of the following helps protect important confidential information from being publicly disclosed? A. Hard drive wiping B. Social Engineering C. Classification D. RAS server

A

C

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34
Q

QUESTION NO: 83 Which of the following devices is used to move frames between a source and destination based on a MAC address? A. Repeater B. Hub C. Router D. Switch

A

D

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35
Q

QUESTION NO: 84 Which of the following methods is the correct use of a KVM switch? CompTIA 220-701 Exam “Pass Any Exam. Any Time.” - www.actualtests.com 32 A. To connect multiple monitors to one computer. B. To connect multiple computers to one set user interface. C. To connect multiple computers to each other. D. To connect multiple keyboards to one computer.

A

B

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36
Q

QUESTION NO: 85 While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall should be set to which of the following? A. Block incoming and outgoing connections. B. Turned off or disabled. C. Block outgoing connections. D. Block incoming connections.

A

D

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37
Q

QUESTION NO: 86 Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority? A. UTP B. Coaxial C. Fiber optic D. STP

A

C

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38
Q

QUESTION NO: 87 The most important customer a technician has is: A. The customer standing right in front of them. B. The customer who owes the company the most money. C. The customer calling on the phone. D. The customer they have an appointment with in an hour.

A

A

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39
Q

QUESTION NO: 88 Of the ports below which of the following is the standard HTTP port? A. 25 B. 80 C. 110 D. 443

A

B

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40
Q

QUESTION NO: 89 Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional? A. Shift+ F5 B. Ctrl + Alt+ T C. Ctrl + Alt + Esc D. Ctrl + Alt+ Del

A

D

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41
Q

QUESTION NO: 90 A technician just finished installing a new printer on an end user’s computer. Which of the following will enable the technician to see the test page option for the pnnter1? A. Right-click on the printer and select Properties B. Double click on the printer icon C. Right-click on the printer and select Set as Default D. Right-click on the printer and select Open

A

A

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42
Q

QUESTION NO: 91 Which of the following processors would provide the BEST performance? A. Pentium 4 with Hyper-Threading B. Pentium Core 2 Duo C. Single-Core Athlon64 D. 64-bit Core 2 Quad

A

D

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43
Q

QUESTION NO: 92 If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer? A. End the call quickly, even if a solution has not been found. B. Ask the caller to call back in a while. C. Put the caller on hold briefly and take a deep breath, D. Pass the caller to another support representative.

A

C

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44
Q

QUESTION NO: 93 In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window? A. Start>Settings>ControlPanel>System>Hardware B. Start>Settings>ControlPanel>Display>Appearance C. Start>Settings>ControlPanel>Mouse>PointerOptions D. Start>Settings>ControlPanel>Mouse>Pointers

A

C

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45
Q

QUESTION NO: 94 Which of the following are advantages of using Dynamic Host Configuration Protocol? (Select TWO). A. IP addresses can be managed from a central point B. Computers can automatically get new addressing when moved to a different network segment C. Media Access Control addresses can be changed automatically D. The network speed can automatically adjust based on the type of traffic being generated E. The HOSTS file on the computer can be validated for proper entries

A

A,B

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46
Q

QUESTION NO: 95 Which of the following MUST be configured to turn a computer on remotely with a network packet? A. Sleep timers B. Hibernate C. Standby D. WOL

A

D

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47
Q

QUESTION NO: 96 Which of the following should be completed NEXT, after testing the theory of probable cause? A. Verify full system functionality B. Implement preventative measures C. Establish a plan of action to resolve the problem D. Implement the solution to the problem

A

C

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48
Q

QUESTION NO: 97 A user states that whenever they try to launch a certain installed application, they hear unusual whirring/clicking sounds from their machine and the application never loads. Which of the following components would a technician MOST likely need to replace? A. Hard Disk Drive B. Optical Drive C. Power Supply Unit D. Case Fan

A

A

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49
Q

QUESTION NO: 98 Which of the following voltages is MOST commonly associated with DIMMS? A. +3.3V B. +5V C. -12V D. +12V

A

A

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50
Q

QUESTION NO: 100 Which of the following adapter types uses a 7-pin cable to transmit video signals? A. RGB B. DVI C. HDMI D. S-Video

A

D

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51
Q

QUESTION NO: 71A BONUS A user states that their computer is running but they have no image on their monitor. Given this information, which of the following should a technician do NEXT? A. Explain the process to the user B. Test several possible causes C. Ensure that the monitor is functional D. Determine the cause of the problem

A

D

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52
Q

QUESTION NO: 101 Which of the following BEST describes a hub? A. Determines the best route to transmit data B. Inspects traffic and accepts or declines transmission C. Broadcasts data to specific network devices D. Broadcasts data to all network devices

A

D

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53
Q

QUESTION NO: 102 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

A

B

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54
Q

QUESTION NO: 103 The contrast ratio for an LCD monitor is BEST defined as the ratio between: A. display resolution and brightness B. power consumption and output intensity C. power savings of a comparable CRT monitor and the LCD D. the darkest and lightest displayed output

A

D

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55
Q

QUESTION NO: 104 A user plugs in a new USB barcode reader and the computer recognizes it, but the reader is unable to work property. Which of the following is the MOST likely reason? A. Software drivers need to be updated B. OS software needs to be updated C. Too many USB devices are plugged in D. Bad USB cable

A

A

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56
Q

QUESTION NO: 105 Which of the following describes the random access memory limitations with Vista 64-bit operating system? A. 2GB B. 4GB C. 8GB D. 128GB

A

D

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57
Q

QUESTION NO: 106 A frustrated customer has called about their computer that is not functioning correctly. Which of CompTIA 220-701 Exam “Pass Any Exam. Any Time.” - www.actualtests.com 40 the following is the BEST question to ask the user? A. “Can you avoid using the PC that crashed?” B. “What was the last thing that occurred before the PC had problems?” C. “What were you doing before the PC went down?” D. “What was the last thing you did before the PC crashed?”

A

B

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58
Q

QUESTION NO: 107 A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason? A. The card needs to have the compatibility jumpers set before it can be installed into the system. B. The card is a PCI Express card and the laptop supports PCMCIA. C. The expansion slot needs to be enabled in the BIOS first. D. The card is a PCMCIA card and the laptop supports PCI Express cards.

A

D

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59
Q

QUESTION NO: 108 Which of the following utilities would a technician use to determine network utilization? A. Start Menu B. My Network Places C. Administrative Tools D. Task Manager

A

D

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60
Q

QUESTION NO: 109 A technician needs to upgrade the memory in a laptop. Which of the following memory types would be the correct type? A. RIMM B. DDR RAM C. SDRAM D. SODIMM

A

D

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61
Q

QUESTION NO: 110 An end user reports that they cannot access any of the features of a particular printer. Which of the following is the MOST likely cause? A. The document the user is printing is not formatted properly. B. The user has the wrong cable type connected to the printer. C. The printer is in a low power mode. D. The user has the wrong driver installed for the printer.

A

D

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62
Q

QUESTION NO: 111 Which of the following ports is the default for HTTP? A. 21 B. 25 C. 80 D. 110

A

C

63
Q

QUESTION NO: 112 A user reports that print jobs sent to a local printer are printing out as blank pieces of paper. Which of the following steps should the technician perform FIRST on the printer to determine the cause? A. Stop and restart the print spooler B. Reload the printer drivers C. Print an internal test page D. Replace the printer cable Answer: C Explanation: Answer: B

A

C

64
Q

QUESTION NO: 113 Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition? A. One B. 2 C. 3 D. 4

A

B

65
Q

QUESTION NO: 114 Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive? A. Format the partition B. Load any RAID or SATA drivers needed C. Partition the drive D. Configure Windows settings

A

B

66
Q

QUESTION NO: 115 Which of the following connectors is commonly used on a shielded twisted pair cable? A. BNC B. RJ-45 C. F D. HDMI

A

B

67
Q

QUESTION NO: 116 Which of the following display ports sends video output over pure digital signal? A. VGA and HDMI B. S-Video and DVI C. HDMI and DVI D. VGA and DVI

A

C

68
Q

QUESTION NO: 117 Which of the following devices is the MOST appropriate to limit network broadcasts, segment logical address ranges, and interconnect different physical media? A. Router B. Switch C. Firewall D. Hub

A

A

69
Q

QUESTION NO: 118 Which of the following is a feature of a Docking station? A. Provides additional connectivity options B. Expands the laptop memory C. Provides a built in tape drive D. Provides power surge protection

A

A

70
Q

QUESTION NO: 119 Which of the following utilities would be used to configure energy saving measures when a laptop switches to battery power? A. MSTSC B. ACPI C. GDI D. MSCONFIG

A

B

71
Q

QUESTION NO: 120 Which of the following keys is pressed lo enter the Windows boot options after POST? A. F1 B. F8 C. F10 D. F12

A

B

72
Q

QUESTION NO: 121 Which of the following would BEST provide cooling to a processor? A. Case fan B. Heal sink C. Liquid cooling system D. CPU fan

A

C

73
Q

QUESTION NO: 122 Which of the following tools can be used for system maintenance and troubleshooting? A. Automated System Recovery B. Disk Probe C. Last Known Good Configuration D. Recovery Console

A

D

74
Q

QUESTION NO: 123 Which of the following motherboard components quality can be measured using DPI? A. PS/2 port B. Audio interface C. Display adapter D. IEEE 1394 port

A

C

75
Q

QUESTION NO: 124 Which of the following is the PRIMARY difference between a Celeron and a Pentium chip? A. A Celeron chip has a higher performance index than a similar speed Pentium chip B. A Celeron chip is more expensive than a similar speed Pentium chip. C. A Celeron chip has less cache than a similar speed Pentium chip D. A Celeron chip has built-in extra features such as wireless support. Answer: C Explanation: Answer: C Explanation:

A

C

76
Q

QUESTION NO: 125 The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should: A. Hang up and let the caller calm down for a while. B. Speak louder and use profanity to mimic the users tone. C. Converse with the user in a soft voice and low tone. D. Place the caller back in the queue and answer another call.

A

C

77
Q

QUESTION NO: 126 Which of the following are correct sequences to install a keyboard layout in Windows 7? (Select TWO). A. Start > Control Panel > Region & Languages > Keyboards & Languages B. Right click > Personalize > ease of access center > make the keyboard easier to use C. Start > Control Panel > Display D. Start > Control Panel > Clock Languages & Region>personalization E. Start > Control Panel > Clock languages & region > Change Keyboards & other input methods > change Keyboard

A

A,E

78
Q

QUESTION NO: 127 Which of the following network types uses telephone lines as its ONLY medium for connectivity? A. DSL B. Cellular C. Fiber D. Satellite

A

A

79
Q

QUESTION NO: 128 An email i s received from the user’s bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe? A. Phishing B. Rootkit C. Hoax D. Adware

A

A

80
Q

QUESTION NO: 129 A customer reports that when their computer is turned on. the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem? A. The hard drive has no MBR B. Computer has faulty memory C. The operating system is corrupted D. Network login account expired

A

B

81
Q

QUESTION NO: 130 A user recently purchased a new wireless 802.11n router and noticed that the wireless signal strength on the laptop is poor and only connects at 11Mbps even with default settings. The user moved the laptop next to the WAP and is still experiencing the same issue. Which of the following is MOST likely the cause? A. The laptop is connecting to the incorrect wireless network B. The router1 s wireless card drivers are faulty. C. The cable modem is faulty D. The wireless antennas on the router need to be replaced.

A

A

82
Q

QUESTION NO: 131 A user reports that at times the display on their monitor gets shaky and wavy. Which of the following describes a possible reason that this occurs? A. The refresh rate of the monitor was set too high causing the video card to become over-utilized. B. The resolution on the monitor was set too high and caused the display to become unstable. C. The user was visiting websites that were not approved by the company and were blocked. D. The user has a portable heater plugged into the same circuit causing electrical interference.

A

D

83
Q

QUESTION NO: 132 A technician is installing BitLocker in Microsoft Vista, but the operating system gives an error stating the computer does not support BitLocker. Which of the following is MOST likely the cause? A. Windows Vista does not support BitLocker B. TPM is disabled in the BIOS C. The hard drive does not support BitLocker D. Insufficient memory to support BitLocker

A

B

84
Q

QUESTION NO: 133 Which of the following is an alternate HTTP port that can be used commonly in business environments? A. 180 B. 255 C. 443 D. 8080

A

D

85
Q

QUESTION NO: 134 A user contacts the helpdesk about a problem connecting to the Internet. Which of the following troubleshooting steps should the helpdesk technician perform FIRST? A. Document the problem and resolution for future reference. B. Have the user go to an Internet site to verify connectivity issues. C. Determine a plan of action to resolve the Internet problem. D. Ask a question about the local ISP equipment being serviced lately

A

D

86
Q

QUESTION NO: 135 Which of the following represents a valid APIPA address? A. 10.22.51.194 B. 169.254.13.237 C. 172.40.0.155 D. 192.168.3.7

A

B

87
Q

QUESTION NO: 136 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used? A. Extra drives B. The processor C. Extra RAM D. Cooling system

A

B

88
Q

QUESTION NO: 137 Active heat sinks incorporate which of the following into their design? A. Gas B. Water C. Fans D. Grease

A

Answer: A Explanation: Answer: B C

89
Q

QUESTION NO: 138 A laptop with an integrated 802.11b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update

A

C

90
Q

QUESTION NO: 139 Which of the following ports would a technician enable ECP? A. USB B. LPR C. COM D. LPT

A

D

91
Q

QUESTION NO: 140 When trying to secure a password against a brute force attack, which of the following is the MOST important attribute? A. Upper and lower case characters B. Length C. Complexity D. Difficult to remember

A

A

92
Q

QUESTION NO: 141 A technician determines that a SCSI card needs an update to its embedded code. This is commonly referred to as updating the: A. driver B. operating system C. system D. firmware

A

D

93
Q

QUESTION NO: 142 Which of the following describes how many toner cartridges are in a monochrome laser printer? A. Zero B. One C. Two D. Four

A

B

94
Q

QUESTION NO: 143 APIPA addressing uses which of the following network classes? A. A B. B C. C D. D

A

B

95
Q

QUESTION NO: 144 Which of the following is the BEST reason why VoIP should not be used with satellite Internet? A. Difficulty in installation B. High latency C. Bandwidth limitations D. High cost

A

B

96
Q

QUESTION NO: 145 When installing a printer shared from a Windows print server, an error is received that the 64-bit driver is not available. Which of the following is the NEXT step the technician should take? A. Download the 64-bit driver from the manufacturer’s website. B. Use a 64-bit driver on the server from the same manufacturer. C. Use Windows Update to locate the proper driver. D. Use the 32-bit driver loaded on the server.

A

A

97
Q

QUESTION NO: 146 All of the following Windows editions have the aero theme EXCEPT: (Select TWO). A. Windows Vista Home B. Windows 7 Professional C. Windows XP Professional D. Windows 7 Starter E. Windows Vista Business Answer: C,D

A

C,D

98
Q

QUESTION NO: 147 A technician has a laptop that is booting but nothing appears on the LCD. Which of the following should the technician press to make video transfer to the external monitor? A. Function keys B. Alt-insert keys C. Power button D. Control and escape keys

A

A

99
Q

QUESTION NO: 148 Which of the following cables consists of only two twisted pairs of copper wires? A. Coaxial B. Fiber C. POTS line D. UTP

A

C

100
Q

QUESTION NO: 149 A laser printer is received for repair work with a description of failing to pick up paper during prints, even with a full paper tray. Which of the following is the cause of such an occurrence? A. The automatic document feeder is faulty and needs replacing B. The rollers are dirty and need to be cleaned C. The incorrect print driver is installed D. The drum is dirty and needs to be cleaned

A

B

101
Q

QUESTION NO: 150 A customer brings in a desktop PC that runs fine for an hour and then shuts down. Which of the following should be checked FIRST? A. Power supply voltages B. Hard disk drive C. CD-ROM drive D. CPU fan

A

D

102
Q

QUESTION NO: 151 Which of the following printer technologies provides the LOWEST cost per page? A. Laser B. Dot matrix C. Dye-sublimation D. Inkjet

A

A

103
Q

QUESTION NO: 152 A technician prints a test page from the printer” s front panel and the printer consistently print one page of data across two pages of paper. Which of the following is the cause of the problem? A. The fuser is not functioning B. The printer driver needs to be updated C. The paper tray media type is not set up D. The paper tray media size is wrong

A

D

104
Q

QUESTION NO: 153 Raising the voltage or multiplier of a CPU is known as: A. Over clocking. B. Hype threading. C. Turbo-boost. D. Overcharging

A

A

105
Q

QUESTION NO: 154 A networking device that sends packets to all connections is a: A. gateway B. hub C. switch D. router

A

B

106
Q

QUESTION NO: 155 A user reports that the battery in their Windows 7 laptop is constantly low on power. Which of the following should a technician suggest to help the user conserve laptop battery power? A. Have the user run the laptop using the battery until all the power is depleted, and then recharge the battery. B. Have the user remove the battery and run the notebook using the electrical cord only. C. Configure the laptop power options to restore power usage when the laptop is unattended. D. Configure the laptop power option to power saver plan.

A

D

107
Q

QUESTION NO: 156 A network extension needs to be run 50 meters (164 feet) across a machine shop. The path will take the extension near a number of fluorescent light fixtures and a large electric motor. Which of the following cable types would be BEST suited for this environment? A. Fiber B. UTPCat3 C. STPCat5 D. Coaxial

A

A

108
Q

QUESTION NO: 157 Which of the following are the default libraries in the Windows 7 OS? A. Documents, Media. Pictures, Programs, and Videos B. Files, Music, Pictures, Online, and Videos C. Documents, Music, Pictures, and Videos D. Files, Media, Programs, and Online

A

C

109
Q

QUESTION NO: 158 Which of the following wireless networking standards operates at only 5GHz? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

A

A

110
Q

QUESTION NO: 159 Which of the following cables uses an ST connector by default? A. CAT5e B. Fiber C. CAT5 D. CAT6

A

B

111
Q

QUESTION NO: 160 A laser printer can be connected to all of the following devices EXCEPT a / an: A. power conditioner B. UPS C. power strip D. surge protector

A

B

112
Q

QUESTION NO: 161 Which of the following commands slops all network adapter connections, and allows the IP addresses to be used elsewhere? A. ipconfig /flushdns B. ipconfig /renew C. ipconfig/restart D. ipconfig/release

A

D

113
Q

QUESTION NO: 162 USB 2.0 has a MAXIMUM transmission speed of: A. 54Mbps B. 128Mbps C. 480Mbps D. 800Mbps

A

C

114
Q

QUESTION NO: 163 While at lunch, a user states that emails were sent from their computer to fellow co-workers without the user1 s knowledge. Which of the following recommendations should the technician make to the user to prevent this in the future? A. Turn on the out of office feature in the email client software B. Enable the Screensaver feature C. Unplug the network cable D. Use the operating system’s lock feature

A

D

115
Q

QUESTION NO: 164 Which of the following is the MAIN advantage of choosing a 64-bit (x64) operating system over a 32-bit (x86) operating system? A. The ability to use software based data execution prevention (DEP) B. The ability to run multiple 16-bit programs in separate memory spaces C. The ability to use unsigned drivers D. The ability to access more than 4GB of RAM

A

D

116
Q

QUESTION NO: 165 Which of the following RAID levels uses striping across three or more disks with parity? A. RAID 1 B. RAID 3 C. RAID 5 D. RAID 10

A

C

117
Q

QUESTION NO: 166 A customer reports that while attempting to print a document it seems to queue up fine, but the printer does not print the job. Which of the following may be the cause? A. Outdated or corrupt print driver. B. The application used to create the document is incompatible with the printer. C. A print job is waiting in the print queue. D. Printer configuration is incorrect.

A

C

118
Q

QUESTION NO: 167 A print job fails to leave the queue. Which of the following services may need to be restarted? A. Printer Driver B. Windows Spool Service C. Print Spooler D. NIC driver

A

C

119
Q

QUESTION NO: 168 A technicians company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, which of the following printing technologies will allow the technician to continue to use the companys copy paper? A. Transfer B. Dot Matrix C. Thermal D. Laser

A

B

120
Q

QUESTION NO: 169 A customers computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take? A. Verify full system functionality. B. Document the findings, actions, and outcomes. C. Establish a plan of action to resolve the problem. D. Question the user and identify changes the user has made to the system.

A

C

121
Q

QUESTION NO: 170 Which of the following programs can be scheduled to delete unwanted compressed old files? A. Disk Management B. Check Disk C. Disk Cleanup D. Disk Defragmenter

A

C

122
Q

QUESTION NO: 171 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. Northbridge B. BIOS C. Southbridge D. DMA controller

A

C

123
Q

QUESTION NO: 172 A KVM will allow the user to: A. prevent unauthorized users from removing devices from a computer. B. network multiple computers to gain optimum use of system resources. C. connect multiple computers to save on resources. D. allow multiple users the ability to share a single computer.

A

C

124
Q

QUESTION NO: 173 Which of the following bus slots is in a laptop? A. AGP B. PCMCIA C. PCI D. AMR

A

B

125
Q

QUESTION NO: 174 A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO). A. The power strip is overloaded. B. The monitor is unplugged. C. The power cable is unplugged from the computer. D. The power strip is unplugged. E. The voltage switch on the computer is set incorrectly.

A

C,E

126
Q

QUESTION NO: 175 The FASTEST cache in a computer is: A. L1. B. L2. C. L3. D. L4.

A

A

127
Q

QUESTION NO: 176 Which of the following uses pair authentication to provide a wireless connection between two devices? A. 802.11n B. Bluetooth C. Infrared D. Cellular

A

B

128
Q

QUESTION NO: 177 Which of the following should a technician be cautious of when removing a fuser from a printer that has been recently operational? A. The fuser being fragile B. The fuser being wet C. The fuser being hot D. The fuser containing toner

A

C

129
Q

QUESTION NO: 178 Which of the following will help dissipate heat through the heat sink when upgrading a CPU? A. Case fan B. Thermal compound C. Motherboard riser D. Power supply

A

B

130
Q

QUESTION NO: 179 Which of the following would accommodate the installation of an upgraded video card? (Select TWO). A. AGP B. VGA C. DVI D. SCSI E. PCIe

A

A,E

131
Q

QUESTION NO: 180 A technician has replaced a memory stick in a computer. After the operating system starts to boot, the computer displays a BSOD. Which of the following is the MOST likely cause? A. The chipset firmware needs to be updated B. The motherboard has failed C. The hard drive has failed D. The memory is not seated properly

A

D

132
Q

QUESTION NO: 181 Which of the following is the MOST secure form of wireless security? A. WPA2 B. MAC filtering C. SSID D. WEP

A

A

133
Q

QUESTION NO: 182 The process of a virus or worm copying itself, then propagating to multiple systems is known as: A. repudiation B. replication C. duplication D. redundancy

A

B

134
Q

QUESTION NO: 183 Which of the following is a user replaceable memory in a computer system? A. SRAM B. CMOS C. ROM D. DRAM

A

D

135
Q

QUESTION NO: 184 Computers should NEVER be placed on which of the following materials? A. Carpet B. Wood C. Tile D. Plastic

A

A

136
Q

QUESTION NO: 185 A user needs to transfer numerous personal financial documents from an existing hard drive to a new hard drive. Which of the following should the technician perform? A. Copy all data over without viewing them B. Review all data and write down important account numbers in case information is lost C. Remove all financial documents since they are confidential D. Print out all personal financial documents in case information is deleted

A

A

137
Q

QUESTION NO: 186 Which of the following BEST describes a situation that would require STP cable? A. Installation in an area with low EMI B. Installation in an area with high EMI C. Installation in an air handling space D. Installation is an area with high humidity

A

B

138
Q

QUESTION NO: 187 Which of the following connectors is MOST commonly used for POTS lines? A. BNC B. SC C. RJ-11 D. RJ-45

A

C

139
Q

QUESTION NO: 188 Which of the following is the difference between a Cellular WAN and a WLAN card? A. A WLAN card generally has a range of 6 miles (9.7 kilometers), while a Cellular WAN card is limited in range to 1200 feet (365 meters). B. A Cellular WAN card will work on most public Wireless Access Points, while a WLAN card is more proprietary. C. A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work without provider payment. D. A WLAN card is usually an external card, while a Cellular WAN card is usually an internal card.

A

C

140
Q

QUESTION NO: 189 A technician has rebooted a PC, and the machine has paused on a black screen with a white blinking underscore on the top left of the screen. Which of the following is the MOST likely problem? A. PC is running in Safe Mode B. Boot order C. Recovery Console is running D. BIOS update in process

A

B

141
Q

QUESTION NO: 190 SCSI uses which of the following connector types? A. DB-25 B. DB-9 C. RJ-45 D. RJ-11

A

A

142
Q

QUESTION NO: 191 Which of the following devices would MOST likely require a serial adapter to be installed on a modern PC? A. External modem B. TV tuner C. Mouse D. Keyboard

A

A

143
Q

QUESTION NO: 192 An end user reports that their laptop cannot access the wireless network. The user had access to the network yesterday, before taking the laptop out of the office. Which of the following is the MOST likely reason for the connection problem? A. The wireless network is down. B. The user turned the wireless switch off. C. The battery needs to be charged. D. The wireless antenna has become disconnected.

A

B

144
Q

QUESTION NO: 193 A technician would like to rebuild the MBR without reinstalling Windows. Which of the following recovery options would be used to build a new MBR? A. Recovery Console B. System Restore C. Automated System Recovery D. Emergency Repair Disk

A

A

145
Q

QUESTION NO: 194 A technician notices that there are two appointments scheduled for the same time. Which of the following should the technician do to resolve the issue? A. Call one of the clients and apologize, then reschedule B. Do not go to the second scheduled appointment C. Email each client for rescheduling D. Go to the first scheduled appointment then after completion go to the next

A

A

146
Q

QUESTION NO: 195 Which of the following wireless technology standards can operate at either 2.4GHz or 5GHz frequencies? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

A

D

147
Q

QUESTION NO: 196 Which of the following protocols are commonly used for Windows Remote Desktop? A. NTP B. PPTP C. RDP D. LDAPQ

A

C

148
Q

QUESTION NO: 197 Which of the following ports does the Simple Mail Transfer Protocol use? A. 21 B. 25 C. 80 D. 443

A

B

149
Q

QUESTION NO: 198 Which of the following log files references Windows specific errors? A. Archive Logs B. Application Logs C. Security Logs D. System Logs

A

D

150
Q

QUESTION NO: 199 Which of the following is a function of the PS/2 port? A. Connection of a gaming controller B. Connection of a keyboard or mouse C. Connection of a biometric device D. Connection of an external optical drive

A

B

151
Q

QUESTION NO: 200 The PING command can be used to determine which of the following? (Select TWO). A. If there is connection to a specified IP address B. The gateway address of a currently logged on user C. The response time of the connection to a specific IP address D. The amount of hops it takes to reach destination computer E. The active connections to a computer

A

A,C

152
Q

QUESTION NO: 201 Which of the following would a technician enable on a router to allow specific devices to connect tothe Internet?A. DHCPB. MAC filteringC. DNSD. SSID

A

B

153
Q

QUESTION NO: 203 Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?A. Establish a theory of probable causeB. Test the theoryC. Implement preventative measuresD. Establish a plan of action

A

A

A+ 220-801, 220-802 Q&A (22 decks)

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