A. Human Behavior and Effective Communication Flashcards
1
Q
Abnormal Reactions to Stress
A
Extreme over-cooperation Painstaking self-control Inappropriate laugh/sing Marked change in mood Rapid change in emotion Severe anger directed
2
Q
COIL Communication Barriers
A
Confusion between symbol and symbolized object
Overuse of abstractions
Interference
Lack of common experience
3
Q
Defense Mechanisms
A
DR DR FCPR
Denial Repression Displacement Reaction Formation Fantasy Compensation Projection Rationalization
4
Q
Developing Communication Skills
A
LIQIR
Listening Instructional communication Questioning Instructional enhancing Role playing
5
Q
SSR Elements of Communication
A
Source
Symbol
Receiver
6
Q
PSBES Maslow’s Hierarchy of Needs
A
Physiological Safety & Security Belonging & Love (Social) Esteem Self-Actualization
7
Q
2 Main Emotional Reactions
A
Anxiety
Stress
8
Q
Normal Reaction to Stress
A
Respond Rapidly and exactly within limits of experience and training
9
Q
What is Human Behavior?
A
Product of factors that cause people to act in predictable ways
OR
Result of attempts to satisfy certain needs
