9.7 - Communication Flashcards
1
Q
What is needed to have communication
A
Both the transmitter and the receiver must share a common code
2
Q
What are the 5 elements of good communication
A
- Transmit
- Encode
- Decode
- Receive
- Feedback
3
Q
What rule did psychology professor Albert Mehtabian devise
A
7-38-55% communication rule
4
Q
What rule did psychology professor Albert Mehtabian devise
A
7-38-55% communication rule
5
Q
What is the 7-38-55% rule
A
7% verbal
38% vocal tone
55% facial expressions
6
Q
How might an aircraft engineer communicate
A
- Information
- Ideas
- Feelings
- Attitudes and Beliefs
7
Q
How might an aircraft engineer communicate
A
- Information
- Ideas
- Feelings
- Attitudes and Beliefs
