9.3 - Social Psycology Flashcards
Every organisation employing engineers has a different “ways of doing things”. What is this known as
Organisational Culture
What are the advantages of group responsibility
Each member of the group must feel collectively responsible for the work and ensure it’s safe
What are the types of responsibilities for an Engineer
1: Group Responsibility
2: Individual Responsibility
What is the disadvantage of group responsibility
It can act against safety if no one feels personally responsible for safety. This is called diffusion of responsibility
What are the psychology phenomena associated with team environments
- Diffusion of responsibility
- Inter Group Conflict
- Group Polarisation
- Social Loafing
What is Intergroup Conflict
When a small group acts cohesively as a team, but rivalries arise between this team and others
What is Group Polarisation
When the group makes decisions that are more extreme than the individual members initial positions
What is social loafing
The tendency for some individuals to work less hard on a task when they believe others are working on it
What did Marslow consider the 2 driving forces of motivational forces
- Basic needs
- Self-actualisation needs
What are Maslow Hierarchy of Needs
- Physiological
- Safety
- Love/Belonging
- Esteem
- Self-Actualisation
What is the action of being pressurised by the people you work with
Peer pressure
What is peer pressure
The actual or perceived pressure a person can feel to conform to what they believe their peers expect
What is conformity closely related to
Culture
What is an organisation’s culture of “the way we do things here” be described
Group or cultural norm
What is safety culture described as
A set of beliefs, norms, attitudes, roles and social and technical practices to minimise exposure of people to hazardous conditions
How is organisational culture better defined
By what is done than by what is said
What is social culture
The influence of a person’s background
What is a team
A group of people working together or in parallel to a goal
What are the benefits of team working
- Share resources
- Discuss problems and work towards solutions
- A chance to cross check each others work
What skills do team members need to have or acquire
- Communication
- Co-Operation
- Co-Ordination
- Mutual Support
Why is communication important in the team
For exchanging work related information within the team
Why is Co-Operation important in a team
Pulling together is essential
Why is Co-Ordination important in a team
To ensure the team leader knows what their group members are doing
What is team mutual support
It is central to a teams functioning and must be implemented by the team leader
What is supervision
A formal or informal arrangement where a more experienced engineer keeps an eye on the less experienced staff
What are the 2 types of leader
- The person officially assigned the leader
- A person in the group that the members tend to follow
What does a good leader in the maintenance engineering environment need to do
- Motivate the team
- Reinforce good attitudes and behaviours
- Lead by example
- Maintain the group
- Fulfil a management role
