9.7 Can Be Essay Question Flashcards
What is important in communication
Speek in a common code So there is no misinterpretion
What are the three modes of communication
Verbal/ spoken
Written/ textual
Non-verbal: graphic, symbol, body language
How can confusion be reduce
Reduce the use of technical gargan
Clear message given in context.
What are the 5 elements of good communication
Transmit
Encode
Decode
Receive
Feedback
What is the way to communicate between teams
It is a legal requirement to do this in writing
You need to covey all details of the shift, all jobs done and jobs that still need to be done
What is the difference between lack and poor communication
Lack if forgetting to pass important messages
Poor is passing on the romg information or communicate im a way that does make sense
What’s the best way to improve communication
Think before you speak or right
Listen carefully
What is logging and recording
Keeping good records of all jobs done.
You company’s have defrent ways of logging. Manly digital know.
For complex tasks there are pre document steps for this.
What is currency
Keeping upto Date with:
New aircraft type
New systems and technology
New tools ane maintenance practices
Revised maintenance procedures
How do you know if something has changed
Refresher course
Memos and bulitens
Reading amendments to the maintenance manual
How has the responsibility for currency
It is a shared responsibility.
You can request training for unformilia jobs
They must provide time and the training
It is important to make the information easily understand
What is dissemination of information
Before task get check all relevant information.
It is a big part of the safety culture of a company.
It’s about the good communication of new information
