9. Human resource management Flashcards
define HRM
human resource management
- set of organisational activities to attracting, developing and maintaining effective workforce
8 steps of HRM activities
- HR planning
- recruiting
- selecting
- developing workforce
- performance appraisal
- compensation and benefit
- managing workforce diversity
- dealing with organised labour
procedure of HR planning
- job analysis
- forecast demand
- forecast internal and external supply
- develop plan matching demand with supply
define recruiting
attracting qualified persons to apply job in an organisation to fill needs
- internal and external
define selecting process in HR
screening job applicants to ensure the most appropriate candidates are hired
- application forms
- test
- interview
3 types of training to develop workforce (important)
- on-the-job: during work
- off-the-job: away from work site in controlled environment
- vestibule: off-the-job with simulated environment
define performance appraisal
evaluation of employees’ job performance to determine the degree
define compensation and benefit
total rewards package offer by a company to its employees
differ wage and salary
wage - money paid by time worked
salary - money paid for discharging responsibilities of job
define incentive programme (important)
special pay programme to motivate high performance
3 examples of individual incentive (important)
- bonus: special payment above salary
- variable pay: pay raise
- merit salary system: rewarded for productive output
3 company-wide incentive
- profit sharing: bonus if profit raise
- gain sharing: reward group with improving productivity
- pay-for-knowledge: encourage learning new skills
2 types of benefit and its example
- mandatory (by law)
- worker’s compensation insurance
- Social Security retirement - discretionary (optional)
- cafeteria
- life health insurance
- vacation and holiday
define workforce diversity
the range of workers’ value, attitude, behavior and belief that differ with their age, gender, race, …
how to manage knowledge worker
- ensure proper training to stay current
- compensated at market rate
contingent and temporary worker
other than full time basis to supplement the permanent workforce
- independent contractor
- on call worker
- contract and leased employee
- temporary employee
4 step to manage contingent and temporary worker
- planning
- developing strategic for intergrating
- understanding advantages and disadvantages
- assess true cost
define labour union
group of individual working together to achieve shared job-related goals
- higher pay
- shorter working time
define labour relation
process of dealing with labour represented labour union
define collective bargaining
labour and management negotiate condition for employees
4 contract issues
- compensation
- benefits
- job security
- management rights
union tactic when bargaining fail (important)
- slow down work
- boycott
- strike
management tactics (important)
- strikebreaker
- lockout
define mediation (to resolve labour dispute)
- third party suggest settlement
define arbitration
- both parties agree to submit to judgement of neutral third party
