5. Management process & basic management skills Flashcards
1
Q
define management
A
- planning - what and how to do
- organising - arrange resource
- leading - guide and motivate employee
- controlling - monitor performance
2
Q
3 steps of planning
A
- goals
- strategy
- tactical and operational plan
3
Q
3 levels of manager
A
- Top manager
- overall performance and effectiveness - Middle manager
- develop strategy and work towards the goal set by top manager - First-line manager
- supervising the work of employees
4
Q
5 areas of management
A
- human resources
- information
- financial
- marketing
- operation
5
Q
5 basic managements skill
A
- technical
- human relations
- conceptual
- decision making
- time management
6
Q
4 purposes of goals (IMPORTANT)
A
- provide direction and guidance
- allocate resources
- define corporation culture
- help manager to assess performance
7
Q
3 types of strategies
A
- Corporation
- determine firm’s overall attitude towards growth
- the way to manage business - Business/Competitive
- improve firm’s competitive position - Functional
- how best to achieve goals through productivity
8
Q
3 formula of strategy
A
- setting goals
- analysis: SWOT analysis
- matching
9
Q
SWOT analysis
A
- strength
- weakness
- opportunities
- threats
10
Q
how to communicate the culture in a company
A
- clear understanding of the culture
- transmit to others in the organisation
- rewarding and promoting
11
Q
define contingency planning
A
- identify aspect of a business of its environment that might changes
12
Q
define crisis management
A
- method to dealing with emergencies
13
Q
hierarchy of plan (IMPORTANT)
A
- strategic plan
- plan reflecting decision about resources allocation, company priorities, and steps to meets goals - tactical plan
- a short term plan to implement specific aspects - operational plan
- a short term target for daily, weekly and monthly performance
14
Q
3 types of goals (REMEMBER)
A
- long term - 5y and more
- intermediate - 1-5y
- short term - near future
