9️⃣ Flashcards
internal comms
comms between employees in the same company
e.x. emails between departments, staff meetings
external comms
biz and outsiders
e.x. advertisers, suppliers, customer service
one-way comms
messages that don’t require feedback
e.x. deliver goods to x
two-way comms
messages that require a response
e.x. letter from manager to boss abt workers performance
downward comms
superiors -> subs
upward comms
subs -> superiors
horizontal comms
between ppl of the same level in organisational structure
verbal pros?
- instant feedback
- can double confirm
verbal cons?
- no permanent record
- hard to tell if everyone got the message (if talking to many)
- can be misunderstood due to accent/speed
written pros?
- hard evidence, permanent record
- can be sent to many people at once
- long distance comms
written cons?
- slow feedback
- time consuming
- hard to check if message is received
visual pros?
- easier to understand complex statistics
- no language barrier
visual cons?
- can be misintepreted without explanation
- no feedback
- info not detailed
factors that affect choice of comms (6)
sally cant ride nigg’s long mustache
speed - calls/texts fast
cost - letters/ftf meetings low cost
receiver - if 1, face-to-face/call, if many, email/notice)
need record? (written methods)
leadership style - demos: verbal, autos: notices/anncements)
message details
sender problems
- talk too fast
- complex jargon
- wrong message
overcome sender problems?
- ask to confirm if message is understood
- use understandable language
medium problems
- message lost/not received
- medium failure/tech issues
- message might be distorted after passing around
overcome medium problems?
- ask for feedback
- use appropriate channel/comms method
- use backup comms method
receiver problems
- not listening/paying attention
- doesn’t trust/like sender
overcome receiver problems?
- emphasize message’s importance
- keep ensure appropriate timing (no distractions)
