8 - Social Media Information Systems

Question 1

Capital

Answer 1

Resources that are invested with the expectation of future gain

Question 2

Communities

Answer 2

Groups of people related by a common interest

Question 3

Connection Data

Answer 3

In social media systems, data about relationships.

Question 4

Content Data

Answer 4

In social media systems, data and responses to data that are contributed by users and SM sponsors.

Question 5

Crowdsourcing

Answer 5

The dynamic social media process of employing users to participate in product design or re-design.

Question 6

Defenders of Belief

Answer 6

In social media, a community that shares a strongly held belief

Such groups seek conformity and want to convince others of the wisdom of their belief

Question 7

Enterprise 2.0

Answer 7

The application of social media to facilitate the cooperative work of people inside organizations.

Question 8

Folksonomy

Answer 8

A structure of content that emerges from the activity and processing of many users.

Question 9

Hives

Answer 9

In social media, a group of people related by a common interest.

Question 10

Human Capital

Answer 10

The investment in human knowledge and skills with the expectation of future gain.

Question 11

Hyper-social organization theory

Answer 11

Theory advanced by Gossieaux and Moran to explain how organizations can use social media to transform their interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities.

Question 12

Protected data

Answer 12

Data about a job candidates’ sex, race, religion, sexual orientation, and disabilities that is illegal to use for hiring decisions.

Question 13

Seekers of truth

Answer 13

In social media, a community that shares to learn something, solve a problem, or make something happen.

Question 14

SLATES

Answer 14

Acronym developed by Andrew McAfee that summarizes key characteristics of Enterprise 2.0:

• Search
• Links
• Author
• Tagged
• Extensions
• Signaled

Question 15

Social Capital

Answer 15

The investment in social relations with the expectation of future returns in the marketplace.

Question 16

Social CRM

Answer 16

CRM that includes social networking elements and gives the customer much more power and control in the customer/vendor relationship.

Question 17

Social Media

(SM)

Answer 17

The user of information technology to support the sharing of content among networks of users.

Question 18

Social Media application providers

Answer 18

Companies that operate social media sites such as Facebook, Twitter, LinkedIn and Google (google Plus).

Question 19

Social media information system

(SMIS)

Answer 19

An information system that supports the sharing of content among networks of users.

Question 20

Social Media Policy

Answer 20

A statement that delineates employee’s rigths and responsibilities when generating social media content.

Question 21

Social Media Sponsors

Answer 21

Companies and other organizations that choose to support a presence on one or more social media sites.

Question 22

Strength of a relationship

Answer 22

In social media, the likelihood that a person or other organization in a relationship will do something that will benefit the organization.

Question 23

“Tribes”

Answer 23

In social media, groups of people related by a common interest.

Question 24

User-generated content

(UGC)

Answer 24

Content on an organization’s social media presence that is contributed by non-employee users.

Question 25

Value of social capital

Answer 25

Value of a social network, which is determined by the number of relationships in a social network, strength of those relationships, and by the resources controlled by them.

Question 26

Viral Hook

Answer 26

An inducement that causes someone to share an ad, link, file, picture, movie, or other resource with friends and associates over the Internet.