8 - Social Media Information Systems Flashcards
Capital
Resources that are invested with the expectation of future gain
Communities
Groups of people related by a common interest
Connection Data
In social media systems, data about relationships.
Content Data
In social media systems, data and responses to data that are contributed by users and SM sponsors.
Crowdsourcing
The dynamic social media process of employing users to participate in product design or re-design.
Defenders of Belief
In social media, a community that shares a strongly held belief
Such groups seek conformity and want to convince others of the wisdom of their belief
Enterprise 2.0
The application of social media to facilitate the cooperative work of people inside organizations.
Folksonomy
A structure of content that emerges from the activity and processing of many users.
Hives
In social media, a group of people related by a common interest.
Human Capital
The investment in human knowledge and skills with the expectation of future gain.
Hyper-social organization theory
Theory advanced by Gossieaux and Moran to explain how organizations can use social media to transform their interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities.
Protected data
Data about a job candidates’ sex, race, religion, sexual orientation, and disabilities that is illegal to use for hiring decisions.
Seekers of truth
In social media, a community that shares to learn something, solve a problem, or make something happen.
SLATES
Acronym developed by Andrew McAfee that summarizes key characteristics of Enterprise 2.0:
- Search
- Links
- Author
- Tagged
- Extensions
- Signaled
Social Capital
The investment in social relations with the expectation of future returns in the marketplace.
Social CRM
CRM that includes social networking elements and gives the customer much more power and control in the customer/vendor relationship.
Social Media
(SM)
The user of information technology to support the sharing of content among networks of users.
Social Media application providers
Companies that operate social media sites such as Facebook, Twitter, LinkedIn and Google (google Plus).
Social media information system
(SMIS)
An information system that supports the sharing of content among networks of users.
Social Media Policy
A statement that delineates employee’s rigths and responsibilities when generating social media content.
Social Media Sponsors
Companies and other organizations that choose to support a presence on one or more social media sites.
Strength of a relationship
In social media, the likelihood that a person or other organization in a relationship will do something that will benefit the organization.
“Tribes”
In social media, groups of people related by a common interest.
User-generated content
(UGC)
Content on an organization’s social media presence that is contributed by non-employee users.
Value of social capital
Value of a social network, which is determined by the number of relationships in a social network, strength of those relationships, and by the resources controlled by them.
Viral Hook
An inducement that causes someone to share an ad, link, file, picture, movie, or other resource with friends and associates over the Internet.
