8 - Separation & retention Flashcards
How do organisations tend to perform better?
Organizations with low turnover and satisfied employees tend to perform better.
What is involuntary turnover?
- Turnover initiated by an employer.
- Often with employees who would prefer to stay.
What is voluntary turnover?
- Turnover initiated by employees.
- Often when the organization would prefer to keep them.
What is employee separation?
Organizations must develop a standardized, systematic approach to discipline and discharge.
These decisions should not be left solely to the discretion of individual managers or supervisors.
What are policies?
Policies should allow for various ways to intervene. Policies should be based on principles of justice and law.
What are the principles of justice?
Outcome fairness, procedural justice, interactional justice.
What is outcome fairness?
A judgement that the consequences given to employees are fair.
What is procedural justice?
A judgement that fair methods were used to determine the consequences an employee receives.
What is interactional justice?
A judgement that the organization carried out its actions in a way that took the employee’s feelings into account.
What are the legal requirements?
Wrongful discharge, discrimination, employees’ privacy, notification of layoffs.
What is wrongful discharge?
- Discharge may not violate an implied agreement: o E.g., employer had promised job security
o E.g., action inconsistent with company rules - Discharge may not violate public policy:
o E.g., terminating employee for refusing to do something illegal or unsafe.
What is discrimination?
Employers must make discipline decisions without regard to a person’s age, sex, race, or other protected status.
- Evenhanded, carefully documented discipline can avoid such claims.
What is employee’s privacy?
- Employers need to ensure that the information they gather and use for discipline is relevant.
- Privacy issues also concern the employer’s wish to search or monitor employees.
- Employers must be prudent in deciding who will see the information.
What is notification of layoffs?
- Organizations that plan broad-scale layoffs may be subjected to the Workers’ Adjustments, Retraining and Notification Act (WARN).
- Employers covered by the law are required to give notice before any closing or layoff.
What is progressive discipline?
A formal discipline process in which the consequences become more serious if the employee repeats the offense.
Rules of behavior should cover disciplinary problems such as: Tardiness, absenteeism, unsafe work practices, poor quantity or quality of work, sexual harassment, cyberslacking.
What is the hot-stove-rule?
Principle of discipline that says discipline should be like a hot stove, giving clear warning and following up with consistent, objective, and immediate consequences.
What are the guidelines to respond to misconduct?
- Be clear about performance standards.
- Be consistent.
- Don’t ignore the problem behavior.
- Investigate complaints ASAP.
- Record statements in writing, with signatures & dates.
- Focus on behaviors, not personalities.
- Documentation should be clear and complete.
- Be honest.
What are the options for alternative dispute resolution?
Open-door policy, peer review, mediation, arbitration.
What is open-door policy?
An organization’s policy of making managers available to hear complaints.
What is peer review?
Process for resolving disputed by taking them to a panel composed of representatives from the organization at same levels as the people in the dispute.
What is mediation?
Nonbinding process in which a neutral party from outside the organization hears the case and tries to help the people in a conflict arrive at a settlement.
What is arbitration?
Binding process in which a professional arbitrator from outside the organization (usually a lawyer or judge) hears the case and resolves it by making a decision.
What is outplacement counselling?
A service in which professionals try to help dismissed employees
manage the transition from one job to another.
What are the goals for outplacement counselling?
Goals for outplacement counseling are to help former employee address psychological issues associated with losing a job while helping them find a new job.
