5 - Training Flashcards
What is training?
An organisation’s planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviours, with the goal of applying these on the job.
Training can benefit the organization when it is linked to organisational needs and motivates employees.
Why is training related to organisational needs?
Nature of today’s business environment makes training important. Rapid change requires that employees continually learn new skills. Growing reliance on teamwork creates a demand for the ability to solve problems in teams, an ability that often requires formal training.
What is instructional design?
Process of systematically developing training to meet specified needs.
An effective training program is designed to teach skills and behaviours that will help the organization achieve its goals.
HR professionals approach training through instructional design.
What is the learning management systems (LMS)?
A computer application that automates the administration, development, and delivery of training programs.
What is LMS used for?
LMS is used to carry out instructional design process more efficiently and effectively.
What can LMS be linked to?
LMS can be linked to the organization’s performance management system to plan for and manage:
- Training needs
- Training outcomes
- Associated rewards
What are needs assessment?
Process of evaluating the organization, individual employees, and
employees’ tasks to determine what kinds of training, if any, are necessary.
What are the three questions that needs assessment answer?
- Organization: What is the context in which training will occur?
- Person: who needs training?
- Task: What subjects should training cover?
Organization analysis looks at training needs in the light of what?
The organisation’s strategy, resources available for training, management’s support for training activities.
What subjects should training cover?
- Job’s equipment and environment
- Time constraints
- Safety considerations
- Performance standards
What is readiness for training?
A combination of employee characteristics and positive work environment that permit training.
What are the necessary employee characteristics?
- Ability to learn subject matter
- Favorable attitudes toward training
- Motivation to learn
What does planning begin with?
Planning begins with establishing objectives for the training program.
Based on the objectives for the training program, what does the planner decide?
- Who will provide the training
- What topics the training will cover
- What training methods to use
- How to evaluate the training
The characteristics of effective training objectives include statements of what?
- Expectations
- Quality or level of acceptable performance
- Conditions under which the employee is to apply what he or she learned.
- Measurable performance standards.
- Resources needed to carry out desired performance or outcome.
What are the categories of training methods?
Presentation methods, hands-on methods, group-building methods.
What are presentation methods?
Trainees receive information provided by others.
What are hands-on methods?
Trainees are actively involved in trying out skills.
What are group-building methods?
Trainees share ideas and experiences, build group identities, learn about interpersonal relationships and the group.
What is E-learning?
Involves receiving training via internet or intranet. E-learning uses electronic networks for delivering and sharing information, offers tools, links and information for helping trainees improve performance.
What are electronic performance support systems (EPSS)?
Provide access to skills training, information, and expert advice when a problem occurs on the job. As employees need to learn new skills, they can use EPSS to access needed information and detailed instructions.
What are simulations?
Training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would occur on the job. Uses avatars and virtual reality.
What are the characteristics of on-the-job training (OJT)?
Issue a policy statement describing purpose of OJT emphasizing organization’s support for it.
Specify who is accountable for conducting OJT and should review OJT practices at similar companies.
Train managers and peers in OJT principles.
Provide employees access to lessons plans, checklists, procedure manuals, training manuals, learning contracts, and progress report forms.
Assess employee’s level of basic skills, before conducting OJT with an employee.
What are case studies?
Detailed descriptions of a situation that trainees study and discuss.
