8. Project Quality Management Terms

Question 1

Internal QA / External QA

Answer 1

Internal QA
Assurance (заверение, гарантия) provided to management and the project team.

External QA
Assurance provided to the external customers of the project.

Question 2

Run chart

Answer 2

Helpful in identifying trends and predicting future performance.

Похоже на control chart, только без границ сверху/снизу

5 подряд вверх или вниз - считается трендом

The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.
Пример: to plot the temperature within the manufacturing plan every day for a month to determine a trend.

Question 3

Quality Facts

Answer 3

• Quality assurance / prevention is a prevention-driven process to do the project work right the first time.
• Quality control / inspection / appraisal (?) is an inspection-driven process to keep mistakes from entering the customers’ hands.
• Tolerances demonstrate the range of acceptable results