8 - Performance Appraisal Flashcards
Performance Management
Process through which managers ensure that employee activities and outputs are congruent with the organisation’s goals. It includes defining, facilitating and encouraging performance, measuring performance, feeding back performance information and managing poor performance
Performance review
A formal review (often annual) of an employee’s performance against pre-determined and mutually agreed objectives. Can also be informal on a much more regular basis
Negative feedback
The provision of info on an employee’s performance short-comings against role-specific performance standards and ways in which these may be addressed
Self-review
A performance review method where employees are asked to evaluate themselves. The supervisor and the employee discuss job performance and agree on a final review
Halo error
An unintentional judgement error where one impressive factor overshadows the entire performance review. Can also be negative (horns or devil error)
Recency error
A judgment error that can occur when performance - especially behaviour - across only the last few months of the rating period is taken into account
Similarity error
A judgement error arising from the rater’s subconscious tendency to favour individuals who they see as being more like them than dissimilar to them
Leniency error
A classification error in which, for personal and political reasons, the rater consciously rates the performer more generously than is warranted
Harshness error
A classification error in which, for political or personal reasons, the rater consciously rates the performer less generously than what is warranted
Central tendency
A classification error in which, for personal or political reasons, the rater consciously rates all performers in the middle of the range with a view to minimising conflict
Employee counselling
A relationship where one person endeavours to help another to understand and resolve work-related or personal problems
Employee Assistance Programs (EAP)
A systematic approach to providing employees experiencing personal and/or work related difficulties with confidential counselling and professional support
