8 - Patient Workqueues Flashcards
What are the two types of workqueues?
Backend & Administrative
How do they collect patient encounters?
by Service Area
What happens if the workqueue is not marked active?
Will not collect patient encounters/contacts
Which registration security points do users need in order to access workqueues?
701 - may access WQ
704 - may access ALL WQ’s
T of F: Users will security point 704 (all WQ’s) does not need security point 701?
False
T of F: Multiple users can be in the same workqueue at the same time.
True
T or F: Administrative workqueues will have rules just like any other back end workqueue.
False
T or F: Patient workqueues are service area specific.
True
What is the difference between a static and dynamic routing rule?
Patient contacts are evaluated against a static rule only once. The contact continues to be evaluated with a dynamic rule.
T or F: A workqueue can have one routing rule but no error or warning rules.
False. Routing rules narrow the list of patients considered for the workqueue, error and warning rules identify patients that should appear in the workqueue.
What is a parent/child workqueue?
One main workqueue with individual child workqueue under it. Encounters in the parent workqueue are evenly distributed to child workqueues.
What is a workqueue rule?
It defines which encounters are eligible for the workqueue and how they’re processed.
What is a Property?
Information in each master file that relates to patient information.
What is an Operator?
= < > etc…
