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APC Residential HC > 8 - Diversity, Inclusion and Teamworking > Flashcards

8 - Diversity, Inclusion and Teamworking Flashcards

1
Q

Diversity, inclusion and teamworking - Extract from Candidate Guide - Aug 2018 (updated Feb 2022)

A
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2
Q

Give me an example of how you use team working in your current role?

A

Team building days, bi-weekly drinks and quizzes, Communication is crucial and having a shared understanding of the goals, Positive reinforcement and training less experiences members

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3
Q

What particular skills have you got that contribute to team working?

A

I am a positive person and can identify when people are struggling, I am Patient and am good at sharing my experience to help others understand and learn.

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4
Q

Give me some examples of how you promote team working?

A
  • Mentoring
  • Listening
  • Explaining the end goal and steps required to get there
  • Promoting inclusive working together
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5
Q

When a new member joins your team, how do you welcome them?

A

I delegate a few small jobs to them, have meetings, explain the goal and ‘check in’ reguarly.

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6
Q

What are the key aspects of an effective team ?

A
  • Clear objectives
  • Balanced roles
  • Effective processes
  • Good communication
  • Support and trust.
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7
Q

How would you deal with a member of the team who is negative towards a particular task and is disruptive ?

A

I would speak to the team member on a one to one basis and ask if they’re is anything wrong. I would air my though and see if they understand why and what we are doing. This could be escalated to a line manager for further review.

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8
Q

What particular skills have you got that contribute to teamworking?

A

I am a positive person and can identify when people are struggling, Patient and am good at sharing my experience to help others understand and learn.

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9
Q

Give me some examples of how you promote team working?

A
  • Mentoring
  • Listening
  • Explaining the end goal and steps required to get there
  • Promoting inclusive working together
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10
Q

What current challenges is Covid and/or Brexit bringing to Teamworking?

A

Disjointed , not face to face meeting, limited connection and meetings

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11
Q

Can you tell me about a time you resolved a conflict in a team?

A

My client and their contractor had conflicts due to the clients demanding nature and overbearing. I informed the client that to maintain relationships, it might be best to let me liaise with the contractor directly to raise concerns that may occur, referencing the pre start meeting and the contract.

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12
Q

What makes successful teamwork?

A

Communication is crucial and having a shared understanding of the goals.

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13
Q

What are some types of teams?

A
  • Office Team
  • Project Team
  • Accounts Team
  • Design Team
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14
Q

What are some examples of Team Working you have demonstrated?

A
  • Listening
  • Persuading
  • Discussing
  • Reporting
  • Communication
  • Strengths & Weaknesses
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15
Q

What is unconscious boas and who would you manage it ?

A

Unconscious bias (or implicit bias) is often defined as prejudice or unsupported judgments in favour of or against one thing, person, or group as compared to another, in a way that is usually considered unfair. As a result of unconscious biases, certain people benefit and other people are penalized.

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16
Q

What is The Equality Act 2010 ?

A

The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society. It replaced previous anti-discrimination laws with a single Act, making the law easier to understand and strengthening protection in some situations.

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17
Q

What are the equality act protected characteristics ?

A 
The characteristics that are protected by the Equality Act 2010 are:
•	age
•	disability
•	gender reassignment
•	marriage or civil partnership (in employment only)
•	pregnancy and maternity
•	race
•	religion or belief
•	sex
•	sexual orientation
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18
Q

What did the equality Act incorporate ?

A

It brings together over 116 separate pieces of legislation into one single Act. Including :
• the Equal Pay Act 1970
• the Sex Discrimination Act 1975
• the Race Relations Act 1976
• the Disability Discrimination Act 1995
• the Employment Equality (Religion or Belief) Regulations 2003
• the Employment Equality (Sexual Orientation) Regulations 2003
• the Employment Equality (Age) Regulations 2006
• the Equality Act 2006, Part 2
• the Equality Act (Sexual Orientation) Regulations 2007

19
Q

What is the RICS inclusive employer mark

A

The Inclusive Employer Quality Mark aims to drive behaviour change by encouraging all organisations, large and small, to look carefully at their employment practices and have inclusivity at the heart of what they do.

20
Q

How to improve team dynamics?

A
  • Know your team
  • Tackle problems quickly with positive feedback
  • Define roles
  • Break down barriers
  • Clear communication
  • Focused attention.
21
Q

What do you think makes a successful team? Explain the Tuckman theory.

A
  • The first step is to FORMING the team
  • The team then goes through STORMING whereby they overcome obstacles and accept the differences to work on conflicts
  • NORMING stage requires consensus around who the leaders are and each members role.
  • This is followed by PERFORMING is where the work is carried out and issues handled proactively
  • Finally, ADJOURNING is when the team dismantles at the end of a project
22
Q

What is Tuckmans Theory?

A
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjoining
23
Q

What is the Latham report ?

A

A report commissioned by the UK Government, to looking into the apparent failings of the construction industry as a whole.

The Latham report led to the creation of the Construction Industry Board (CIB) in 1995 to oversee implementation of its recommendations.

24
Q

What were the Findings of the Latham Report?

A

The report described the industry as ineffective, adversarial, fragmented and incapable of delivering for its clients.

25
Q

What were the Latham Report Recommendations?

A

That the Government should become a best practice client. That the NEC suite of contracts be adopted to improve a less adversarial approach. Encouraged Partnering between companies and organisations. Risk should be allocated to the party best able to handle it.

26
Q

What are the Belbin roles?

A 
States that there are 9 roles shared between action, people orientated and cerebral roles. Roles include:
•	Shaper
•	Implementer
•	Completer
•	Coordinator
•	Team worker
•	Resource investigator
•	Plant
•	Monitor evaluator
•	Specialist.
27
Q

What Belbin type are you ? What are your characteristics ?

A

I am a coordinator. I am good at leading and delegating roles and I am good at recognising team members skills. I work well with Monitor-Evaluators who are good at strategizing.

28
Q

What is the Herzberg Theory?

A 
Frederick Herzberg (1959). Two factor motivational theory. Workers are motivated to work harder through motivators, such as;
•	Empowerment
•	Job enlargement
•	Job Enrichment. 
Workers can become demotivated if hygiene factors are not met, such as;
•	Pay
•	Relationships
•	Working Conditions
29
Q

What is teamworking ?

A

Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

30
Q

What is diversity ?

A

The practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, etc

31
Q

What is inclusion ?

A

The practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized, such as those who have physical or mental disabilities and members of other minority groups.

32
Q

Can you expand on what thew Equality Act is ? When was it introduced ? What are the protected Characterises ? What does this mean to you ?

A 
An Act to protects those from being discriminated, introduced 2018. Protected charracteristics are :
•	Age
•	Disability
•	Gender reassignment
•	Marriage and civil partnership
•	Pregnancy 
•	Maternity
•	Race
•	Religion or belief
•	Sex,
•	Sexual orientation.
33
Q

What are Belbin’s team roles ? What did you learn from this CPD ? What Belbin role are you ? How does this effect your approach ?

A 
Belbin Team Roles are used to identify behavioural strengths and weaknesses in the workplace. 
•	Plant
•	Resource investigator
•	Coordinator
•	Shaper
•	Monitor 
•	Evualuator
•	Team worker
•	Implementer
•	Complete finish
•	Specialist

I am the coordinator or finisher

34
Q

What is the RICS inclusive employer quality mark ? Why is this important to the RICS ?

A

In 2015 RICS launched the Inclusive Employer Quality Mark (IEQM) as a response to the sector being behind other professions in moving towards a more diverse and inclusive workforce.

35
Q

What is unconscious bias ?

A

Being bias without the knowledge of it

36
Q

Are there any negative points to a team?

A

Some team members can clash and cause conflict and demotivation

37
Q

Give me an example of how you use team working in your current role?

A

During design work and when working with external third partied, I define the outcome and how to achieve this

38
Q

What skills have you got that contribute to teamworking?

A

My skills include the clear identification of the goal and the route towards this, i am organised and review regularly to ensure progress and identify and obstacles.

39
Q

Give me some examples of how you promote team working?

A
  • Regular meetings
  • An understand of view points
  • An open and honest approach
  • Allowing all parties to input and contribute
40
Q

When a new member joins your team, how do you welcome them?

A

Initial meeting and briefing, define lines of communication, allow suitable access to data to get up to speed

41
Q

What do you think makes a successful team?

A

Having mutual respect, common and aligned goals, open communication, and patience can all help make for a successful team

42
Q

Explain how the Equality Act protects people.

A

The Equality Act 2010 is a law which protects you from discrimination. It means that discrimination or unfair treatment on the basis of certain personal characteristics, such as age, is now against the law in almost all cases

43
Q

What are belbins team roles ?

A
  • Teamworker
  • Coordinator
  • Shaper

APC Residential HC (33 decks)

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