7.240 Pending Calls for Service

Question 1

When a call is holding in excess of 60 minutes, dispatch will notify the area sergeant who will monitor the call in question. If the call continues to hold in excess of 90 minutes, what are the responsibilities of the sergeant?

Answer 1

1. Contact the PR and advise of the delay
2. Depending on the call, offer options to resolve the problem
3. Advise dispatch and send the next available officer, if a response is still necessary
4. Update the call via radio or MDT

Question 2

For a call holding where there is a person in custody, after being notified by Dispatch at the 60 minute mark, a supervisor will?

Answer 2

At the time of notification, the area sergeant will make every effort for a unit to be dispatched to the call. If the call is still holding at the 90 minute mark the sergeant will contact the PR and will dispatch a vehicle, barring any exigent circumstances.

Question 3

Under what circumstances is an area sergeant NOT required to contact the person reporting of a call to advise cancellation or time delay?

Answer 3

1. Assigned to an active event
2. Checked out for administrative duties
3. No access to an MDT

• “In theses instances, the dispatcher will make the call at the area sergeant’s request.”

Question 4

When an in-custody call is holding in excess of 60 minutes, the dispatcher will notify the area sergeant. “At that time, the area sergeant will make every attempt to have an officer enroute.” If the call is still holding at the 90 minute mark, what are the responsibilities of the sergeant?

Answer 4

1. Contact the PR and advise of the delay
2. Attempt to find an officer to respond (to include officers from neighboring areas)
3. If no officer is available, contact the PR and advise of the extended delay.
4. Advise dispatch and update the call via radio or MDT

• If the call continues to hold in excess of 90 minutes, dispatch will notify the area lieutenant (or watch commander, if the area lieutenant is unavailable)

Question 5

Until when can dispatch send units to emergency calls? If no patrol units are available, who will be dispatched to the call?

Answer 5

1. Conclusion of shift

2. Area supervisor

Question 6

Until when can dispatch send units to non-emergency calls?

Answer 6

Up to 45 minutes before the conclusion of their shift.

Question 7

It is the responsibility of the area sergeant to stay abreast of pending events and the availability of their personnel. Sergeants will work with the channel dispatcher and advise of any schedule changes, directed patrol activity (DPA), training, special assignments, etc. to ensure the best customer service to the community.

True or False

Answer 7

True

Question 8

When a call is holding at the 60 minute mark, Dispatch will notify the area sergeant. What will the area sergeant do in response?

Answer 8

Once a sergeant has been advised of calls holding in excess of 60 minutes, the area sergeant will monitor the call in question. If the call continues to hold in excess of 90 mintues, it is the responsibilty of the area sergeant to contact the person reporting and advises of the extended delay and/or offer other possible resolutions, i.e., hold for next available unit or request a unit from a neighboring area to assist.

Question 9

For a call holding where there is a person in custody, after being notified by Dispatch at the 60 minute mark, a supervisor will?

Answer 9

At the time of notification, the area sergeant will make every effort for a unit to be dispatched to the call. If the call is still holding at the 90 minute mark the sergeant will contact the PR and will dispatch a vehicle, barring any exigent circumstances.