7 - Methods Of Communication With Customers Flashcards by IAMASTUPIDKAT Unknown | Brainscape

Q

What are 2 advantages of a branch?

A

Immediate transactions

Additional services offered

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Q

What are 2 disadvantages of a branch?

A

Restricted to opening hours

Long queues are time-consuming

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Q

What are 2 advantages of online banking?

A

24/7 service

High degree of privacy

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Q

What are 2 disadvantages of online banking?

A

Not suitable for withdrawals

Increased risk of cybercrime

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Q

What are 2 advantages of telephone banking?

A

Convenience

No additional charges

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Q

What are 2 disadvantages of telephone banking?

A

Telephone systems can cause frustration

Full access may be limited to given hours

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Q

What are 2 advantages of mobile banking?

A

24/7 service

Convenience

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Q

What are 2 disadvantages of mobile banking?

A

May need specific apps

High security risk

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Q

What are 2 advantages of postal banking?

A

Traditional method that’s easy to use

No technology needed

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Q

What are 2 disadvantages of postal banking?

A

Could be slow due to the postal system

Post can get lost

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