7-17 Flashcards
What is one disadvantage of teams?
Teams typically provide poorer customer service than knowledgeable individuals.
This suggests that individual expertise can sometimes outshine collective effort in customer interactions.
What do team members need to develop mutual understanding?
Time and effort.
Developing mutual understanding is crucial for effective teamwork and achieving common goals.
True or False: People are always less motivated when working in teams than when working alone.
False.
Motivation can vary based on the individuals and the context of teamwork.
What is a key problem associated with teams?
Process losses.
Process losses refer to resources expended towards team development and maintenance rather than the actual task.
Fill in the blank: Team members need time and effort to resolve their _______.
disagreements.
Resolving disagreements is essential for achieving consensus and effective collaboration.
What must team members negotiate to accomplish their goals?
Their specific roles.
Clear role negotiation helps prevent confusion and overlaps in responsibilities.
What do teams need to agree on to function effectively?
Informal rules of conduct.
Establishing informal rules can enhance cooperation and reduce conflicts within the team.
How do performance levels change when employees work near others?
Performance deteriorates when employees work near others.
This can happen especially when coworkers become benchmarks of comparison, leading to pressure and distraction.
