6 TCF Outcomes

Question 1

2

Answer 1

Products and services marketed and sold in retail markets are designed to meet the needs of identified customer groups and are targeted accordingly

Question 2

3

Answer 2

Consumers are provided with clear information and are kept approprately informed before, during and after the point of sale

Question 3

4

Answer 3

Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Question 4

5

Answer 4

Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect

Question 5

6

Answer 5

Consumers do not face unreasonable post sale barriers imposed by firms to. Change product, switch provider, submit a claim or make a complaint

Question 6

1

Answer 6

Cust can be confident that they are dealing with firms where fair treatment of customers is central to corp culture