6-12

Question 1

Three things that a manager in a H&C business is responsible

Answer 1

Staff Management
Customer Service and Experience
Operations Management

Question 2

3 things that a waiter in a H&C business is responsible for?

Answer 2

Customer Service:
Order Taking and Delivery:
Table Maintenance:

Question 3

3 things that a head chef in a H&C business is responsible for

Answer 3

Menu Planning and Development
Kitchen Management and Operations
Food Quality Control and Hygiene

Question 4

Two things that a stockroom manager in a H&C business is responsible

Answer 4

Inventory Management
Supply Chain Coordination

Question 5

3 things that inspectors inspect on when giving a rating

Answer 5

Hygiene and Food Safety
Facility and Equipment Maintenance
Compliance with Regulations and Standards

Question 6

3 things that inspectors inspect on when giving a rating. For a restraurant

Answer 6

Hygiene and Food Safety Standards
Kitchen and Dining Area Cleanliness
Compliance with Food Safety Regulations

Question 7

3 things that inspectors inspect on when giving a rating. For a restraurant In food hygiene checks

Answer 7

Food Handling and Storage Practices
Sanitation and Cleaning Protocols
Pest Control Measures

Question 8

Why is it good for a restaurent to be given a good rating

Answer 8

Enhanced Reputation and Trust
Competitive Advantage
Increased Customer Confidence
Legal Compliance
Improved Staff Morale

Question 9

List four services provided by each of the following:
a) Alarge inner-city hotel
b) A family holiday park
c) Acruise ship

Answer 9

.Accommodation Services
.Entertainment and Events
.Dining and Culinary Experiences