5.1 Troubleshooting Flashcards
Given a scenario, apply the best practice methodology
A software technician is following the CompTIA A+ troubleshooting model and is gathering information from the employee of the contracted vendor. What questions could the technician ask the employee to gain the desired information? (Select all that apply.)
-Has management been notified of this issue?
-What are the exact error messages appearing on the screen or coming form the speaker?
-How long has the problem been occurring?
-Is anyone else experiencing the same problem?
What are the exact error messages, How long the problem has been occurring, & Is anyone else experiencing the same problem
*Before examining the computer, the technician should gather data from the user by asking what exact error messages are appearing on the screen or are coming from the speaker.
*Before examining the computer, the technician should gather data from the user by asking questions, such as the length of time the problem has occurred.
*Before examining the computer, the technician should gather data from the user by asking if anyone else is experiencing the same problem.
~Although notifying management is an important aspect of keeping leadership teams informed on current situations, it is not part of the troubleshooting model for identifying the problem.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses verifying full system functionality and, if applicable, implementing preventive measures. Which step in CompTIA’s A+ troubleshooting model covers this topic?
-Fifth step
-Second step
-Third step
-First step
Fifth Step
*The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and then determining the next steps to resolve the problem.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The first step in the CompTIA A+ troubleshooting model is to identify the problem, which includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model that discusses when the theory is not confirmed, then the next step is to re-establish a new theory or escalate it. Which part of the troubleshooting model covers this topic?
-Fifth Step
-Second Step
-Sixth step
-Third step
Third Step
*The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. The fourth step of this model is to establish a plan of action to resolve the problem and implement the solution. What should the technician consider when implementing this step in the model?
-Once the theory is confirmed, determine the next steps to resolve the problem.
-If the theory is not confirmed, re-establish a new theory or escalate.
-If necessary, conduct external or internal research based on symptoms.
-Refer to the vendor’s instructions for guidance.
Refer to vendors instructions for guidance
*The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and determining the next steps to resolve the problem.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The second step in the CompTIA A+ troubleshooting model is to identify the problem, including inquiries regarding environmental or infrastructure changes.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses the topic of gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes. Which step covers this topic?
-Second step
-First step
-Fifth step
-Fourth step
First step
*The first step in the CompTIA A+ troubleshooting model is to identify the problem, which includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses first confirming the theory and then determining the next steps to resolve the problem. Which part of CompTIA’s A+ troubleshooting model covers this topic?
-Fifth step
-Second step
-Third step
-Sixth step
Third step
*The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and then determining the next steps to resolve the problem.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. What is the fifth step of this model?
-Inquire regarding environmental or infrastructure changes.
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
-Verify full system functionality and, if applicable, implement preventive measures.
-If the theory is not confirmed, re-establish a new theory or escalate.
Verify full system functionality and, if applicable, implement preventive measures.
*The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The first step in the CompTIA A+ troubleshooting model includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The first step in the CompTIA A+ troubleshooting model also requires identifying the problem first and then including any inquiries regarding environmental or infrastructure changes.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. The second step of this model includes the establishment of a theory for probable cause. What should the technician consider when implementing this step in the model?
-Consider corporate policies, procedures, and impacts before implementing changes.
-Inquire regarding environmental or infrastructure changes.
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
-If necessary, conduct external or internal research based on symptoms.
If necessary, conduct external or internal research based on symptoms.
*The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes the conduct of external or internal research based on symptoms.
~The first step in the CompTIA A+ troubleshooting model is to identify the problem, which includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The first step in the CompTIA A+ troubleshooting model also requires identifying the problem first and then including any inquiries regarding environmental or infrastructure changes.
~The technician must seek the proper authorization for a plan and conduct all remedial activities within the constraints of corporate policies and procedures.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses the topic of conducting external or internal research based on symptoms, if necessary. Which step covers this topic?
-Second step
-Fourth step
-Fifth step
-First step
Second step
*The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The first step in the CompTIA A+ troubleshooting model is to identify the problem, which includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses the topic of gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes. Which step covers this topic?
-Second step
-First step
-Fourth step
-Fifth step
First step
*The first step in the CompTIA A+ troubleshooting model is to identify the problem, which includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses referring to the vendor’s instructions for guidance. Which step in CompTIA’s A+ troubleshooting model discusses this topic?
-Second step
-Sixth step
-Third step
-Fourth step
Fourth Step
*The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. What is NOT an aspect associated with the troubleshooting model?
-Consider corporate policies, procedures, and impacts before implementing changes.
-Once the theory is confirmed, determine the next steps to resolve the problem.
-If necessary, conduct external or internal research based on symptoms.
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
Consider corporate policies, procedures, and impacts before implementing changes.
*The technician must seek the proper authorization for a plan and conduct all remedial activities within the constraints of corporate policies and procedures, which is not part of the troubleshooting model.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and determining the next steps to resolve the problem.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause and includes conducting external or internal research based on symptoms.
~The first step in the CompTIA A+ troubleshooting model includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
A software technician is reviewing the CompTIA A+ troubleshooting model and is examining the topic that discusses when a technician cannot confirm a theory and the steps to either re-establish a new theory or escalate it to a supervisor. What step in the model is the technician reviewing?
-Establish a plan of action to resolve the problem and implement the solution.
-Document the findings, actions, and outcomes.
-Test the theory to determine the cause.
-Verify full system functionality and, if applicable, implement preventive measures.
Test the theory to determine the cause.
*The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. The third step of this model is to test the theory to determine the cause. What should the technician consider when implementing this step in the model? (Select all that apply.)
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes
-If necessary, conduct external or internal research based on symptoms.
-If the theory is not confirmed, re-establish a new theory or escalate.
-Once the theory is confirmed, determine the next steps to resolve the problem.
If the theory is not confirmed, re-establish a new theory or escalate & Once the theory is confirmed, determine the next steps to resolve the problem.
*The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and then determining the next steps to resolve the problem.
*The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The second step in the CompTIA A+ troubleshooting model includes the conduct of external or internal research based on symptoms.
~The first step in the CompTIA A+ troubleshooting model includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. What is the sixth step of this model?
-Document the findings, actions, and outcomes
-Inquire regarding enviromental of infrastructure changes.
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
-If necessary, conduct external or internal research based on symptoms.
Document the findings, actions and outcomes
*The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
~The first step in the CompTIA A+ troubleshooting model includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The first step in the CompTIA A+ troubleshooting model also requires identifying the problem first and then including any inquiries regarding environmental or infrastructure changes.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
A technician is reviewing the cyber ticket system and is reading through the documented findings and actions from the past 30 days. What benefit does this review provide the technician?
-It provides the technician with an opportunity to review a complete description of the problem and its solution.
-It verifies that full system functionality has occurred and preventive measures implemented if required.
-It allows the technician to gain information directly from the user who has reported the issue.
-It allows the technician to review theories surrounding the issue and what actions to use to remedy the issue.
It provides the technician with an opportunity to review a complete description of the problem and its solution.
*Documenting the findings, actions, and solutions allows a user to review a complete description of the problem and its solution.
~Verifying full system functionality confirms that a fully repaired system exists and that the technician has implemented preventive measures if required.
~Identifying the problem includes a user’s ability to gain information directly from the user who has reported the issue.
~Testing a theory to determine the cause allows the technician to review various theories surrounding the issue (or issues) and what action the technician has performed to remedy the issue.
A software technician is reviewing the CompTIA A+ troubleshooting model and is examining the topic about inquiries to environmental or infrastructure changes. What step in the model is the technician reviewing?
-Document the findings, actions, and outcomes
-Identify the problem
-Verify full system functionality and, if applicable, implement preventative measures
-Establish a plan of action to resolve the problem and implement the solution
Identify the problem
*The first step in the CompTIA A+ troubleshooting model is identifying the problem first and then including any inquiries regarding environmental or infrastructure changes.
~The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
~The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
A cyber technician is reviewing CompTIA’s A+ troubleshooting model where it discusses documenting the findings, actions, and outcomes. Which step in the troubleshooting model covers this topic?
-Third step
-Second step
-Fourth step
-Sixth step
Sixth step
*The sixth step in the CompTIA A+ troubleshooting model is to document the findings, actions, and outcomes.
~The second step in the CompTIA A+ troubleshooting model is to establish a theory of probable cause (question the obvious) which, if necessary, includes conducting external or internal research based on symptoms.
~The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and then determining the next steps to resolve the problem.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. What is the fifth step of this model?
-Verify full system functionality and, if applicable, implement preventive measures.
-Inquire regarding environmental or infrastructure changes.
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
-If the theory is not confirmed, re-establish a new theory or escalate.
Verify full system functionality and, if applicable, implement preventive measures.
*The fifth step in the CompTIA A+ troubleshooting model is to verify full system functionality and, if applicable, implement preventive measures.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The first step in the CompTIA A+ troubleshooting model includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
~The first step in the CompTIA A+ troubleshooting model also requires identifying the problem first and then including any inquiries regarding environmental or infrastructure changes.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. The fourth step of this model is to establish a plan of action to resolve the problem and implement the solution. What should the technician consider when implementing this step in the model?
-If necessary, conduct external or internal research based on symptoms.
-Refer to the vendor’s instructions for guidance.
-If the theory is not confirmed, re-establish a new theory or escalate.
-Once the theory is confirmed, determine the next steps to resolve the problem.
Refer to the vendor’s instructions for guidance.
*The fourth step in the CompTIA A+ troubleshooting model is to establish a plan of action to resolve the problem, then implement the solution, including referring to the vendor’s instructions for guidance.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause, confirming the theory, and determining the next steps to resolve the problem.
~The third step in the CompTIA A+ troubleshooting model begins with testing the theory to determine the cause. If the technician cannot confirm the theory, then it requires re-establishing a new theory or escalating to a supervisor.
~The second step in the CompTIA A+ troubleshooting model is to identify the problem, including inquiries regarding environmental or infrastructure changes.
A cyber technician is currently reviewing Step #5 of the CompTIA A+ troubleshooting model to verify full system functionality. What benefit does this step provide the technician?
-It provides the technician with an opportunity to review a complete description of the problem and its solution.
-It verifies that full system functionality has occurred, including preventive measures if required.
-It allows the technician to gain information directly from the user who has reported the issue.
-It allows the technician to review theories surrounding the issue and what actions to use to remedy the issue.
It verifies that full system functionality has occurred, including preventive measures if required.
*Verifying full system functionality allows the technician to be fully satisfied that the actions performed have corrected the issue. During the verifying process, preventive measures should be in place to ensure the issue does not occur in the future.
~Documenting the findings, actions, and solutions allows a user to review a complete description of the problem and its solution.
~Testing a theory to determine the cause allows the technician to review various theories surrounding the issue (or issues) and what action(s) remedied the issue(s).
~Identifying the problem includes the technician’s ability to gain information directly from the user who has reported the issue.
A cyber technician is creating a best practices guide for troubleshooting by using CompTIA’s A+ troubleshooting model. The first step of this model includes the identification of the problem. What should the technician consider when implementing this step in the model? (Select all that apply.)
-Consider corporate policies, procedures, and impacts before implementing changes.
-If necessary, conduct external or internal research based on symptoms.
-Inquire regarding environmental or infrastructure changes.
-Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
Inquire regarding environmental or infrastructure changes & Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
*The first step in the CompTIA A+ troubleshooting model is to identify the problem, which includes gathering information from the user, identifying user changes, and, if applicable, performing backups before making changes.
*The first step in the CompTIA A+ troubleshooting model is to identify the problem, including any inquiries regarding environmental or infrastructure changes.
~An effective change and configuration management system will help understand how different systems are interconnected. The technician must seek the proper authorization for a plan and conduct all remedial activities within the constraints of corporate policies and procedures.
~The second step in the model suggests that, if necessary, the technician should conduct external or internal research based on symptoms.
