5.1 Explain the network troubleshooting methodology

Question 1

How many steps are in the CompTIA Network+ Troubleshooting Methodology?

Answer 1

7

Question 2

What is the 1st step in the CompTIA Network+ Troubleshooting Methodology?

Answer 2

Identify the problem.

Question 3

What is the 2nd step in the CompTIA Network+ Troubleshooting Methodology?

Answer 3

Establish a theory of probable cause.

Question 4

What is the 3rd step in the CompTIA Network+ Troubleshooting Methodology?

Answer 4

Test the theory to determine cause.

Question 5

What is the 4th step in the CompTIA Network+ Troubleshooting Methodology?

Answer 5

Establish a plan of action to resolve the problem and identify potential effects.

Question 6

What is the 5th step in the CompTIA Network+ Troubleshooting Methodology?

Answer 6

Implement the solution or escalate as necessary.

Question 7

What is the 6th step in the CompTIA Network+ Troubleshooting Methodology?

Answer 7

Verify full system functionality, and if applicable, implement preventive measures.

Question 8

What is the 7th step in the CompTIA Network+ Troubleshooting Methodology?

Answer 8

Document findings, actions, and outcomes.

Question 9

What are the two types of questions?

Answer 9

Open, and closed questions.

Question 10

What are the two key questions to ask when trying to identify the cause of a problem?

Answer 10

Did it ever work? What has changed since it was last working?

Question 11

When establishing a theory of probable cause, what two different styles of approaching troubleshooting could you take?

Answer 11

Question the obvious. Methodically prove the functionality of each component in sequence.

Question 12

What are the solutions to any problem?

Answer 12

Repair, replace, and ignore.