5. Business Change Implementation

Question 1

What are the 5 criteria of bespoke systems?

Answer 1

1. Tailored to the exact requirments of the company allowing the software to fully integrate
2. Scalability is able to accomodate business growth
3. Should evolve to provide an ongoing perfect fit
   4.Designed with the long term IT plans of a company in mind
4. SSADM and RAD

Question 2

What are the 4 criteria of Off the shelf systems

Answer 2

1. Produced to meet the perceived needs of a particluar market or sector
2. One size fits all set of generic features
3. Easy to install and easy to use.
4. COTS - customised off the shelf package

Question 3

What are four examples of Business Acceptance Testing ?

Answer 3

1. User acceptance testing
2. Operational Acceptance Testing ( to ensure processes and procedures are in place)
3. Contract and regulation acceptance testing
4. SFIA Model ( UK government backed IT skills standard)

Question 4

What are the Business Change Implementation Roles ?

Answer 4

Sponsor
Programme/project manager
Developers and Testers
End users
Business Change Manager ( BCM)
Anyone party to or impacted by the deployment

Question 5

What are some of the responsibilites of the programme.project manager?

Answer 5

Develops the the benefit management strategy
Develops the benefit realisation plan
Ensures the realisation of benefits
Initiates benefits reviews

Question 6

What are some of the responsibilities of Business Change Managers?

Answer 6

Identifies and quantifies the benfits with the support of stakeholders
Provides information to support delivery of benefits realisation plan
Develops and maintains the benefit profiles
Maintains engagement with key individuals

Question 7

What is a business developement plan?

Answer 7

It is a detailed plan for the deployment phase that focuses on specific tasks to be performed by specific individuals

It describes how the business process will be implemented , how it will be communicated and the logistics of training for those impacted by the change

Question 8

Briefly summarise Lewins Three step model

Answer 8

Unfreeze ( define current situation/vision of desired state/identify forces that will help drive and resist change)

Change Move ( a period of confusion, challenge and clarification)

Refreeze ( new habits and mindsets formed and established)

Question 9

What is Force Field Analysis ?

Answer 9

Driving forces vs Restraining forces
Driving forces must outway resistance fir change to take place

Question 10

Summarise Schien 1965 ?

Answer 10

Unfreeze -> Transition -> Refreezing

Question 11

Provide a brief summary of the SARAH model and each state?

Answer 11

This is a model representing the emotions felt during the change process

Shock Anger Rejection Accept Hope

Question 12

What is a Post Implementation Review ( PIR)

Answer 12

This is a formal review of a programme or project used to answer the question “ Did we achieve what we set out to do ?”

Question 13

Provide some examples of tasks to do when reviewing the change

Answer 13

Ensure the benefits realisation is on track
Check the benefits remain aligned to the programmes objectives
Reprioritise/realign benefits as necessary
Assess the level of benefits achieved against the plan

Question 14

What are some responsibilities of ‘The Sponsor’

Answer 14

Ensures that the programme and the business areas affected maintain focus on benefits delivery
Ensure that the benefits management strategy is created , adjusted,improved and enforced
Chairs enefit reviews