3. Business Improvement definitions

Question 1

What are the 6bstages of Soft Systems Methodolgy ( SSM)

Answer 1

1.The Problem situation
2.Root definitions of relevant systems
3.Conceptual Models
4.Comparison of the expressed model with the conceptual model
5.Feasible , desirable changes
6.Actions to improve the situation

Question 2

What is a Business Activity Model ( BAM ) and the 5 types of business activity

Answer 2

The BAM is a conceptual model that shows the set of business activities that would be expected to be in place given the business perspective from whih it has been developed

Activites:
Planning
Doing
Enabling
Monitoring
Controlling Activities

Question 3

Provide a brief summary of ‘Gap Analysis ‘

Answer 3

Gap analysis compares the ideal system to the existing systems ( As-is vs To Be )
It is used to identify processes to close the gap

Question 4

What are the 5 types of requirement engineering ?

Answer 4

1. Elicitation
2. Analysis
3. Validation
4. Documentation
5. Management

Question 5

What are the 4 types of requirments ?

Answer 5

1. General ( business) requirements
2. Functional requirements
3. Non functional requirements
4. Technical requirements

Question 6

What is the rationale for requirements engineering ?

Answer 6

Most future faults and errors are introduced during requirments gathering but most project time allocated to developement and testing

Question 7

Name 7 elicitation techniques and provide a quick summary :

Answer 7

Interviews
Workshops
Observation
Prototyping
Scenarios
Document Analysis
Questionnaires

Question 8

What is a business case and what should it include?

Answer 8

The business case is a document that describes the findings from a business analysis study and presents a recommended course of action foro senior management to consider.

It includes -
Introduction
Management Summary
Description of the current situation
Options considered
Analysis of costs and benefits
Impact assessment
Risk assessment
Recommendations
Appendices

Question 9

Name the 3 types if change programmes

Answer 9

Specification led programme (based on the making and delivering of new facilities)

Business Transformation Programmes(transforming the way the business functions )

Political and Societal Change programme ( where teh change is focused on improvements in society)

Question 10

What is the program office ?

Answer 10

It is an information hub to the program and provides support and maintenance of information . It can also provide assurance and governance.