4th Quarter Flashcards
a written document which shows the conversion process which takes place in a business – from input to a desirable output.
4M’s of Operation
Usually used by businesses under the manufacturing sector
Production Plan
Used by servicing businesses
Operation Plan
In a full-blown business plan, this chapter includes the manufacturing process, product description, production plant location (vicinity map), production plant layout (floor plan), materials and equipment needed, and labor requirements.
4M’s of Operation
Two classifications of resources
human and nonhuman resources
The process to be followed in effectively manufacturing or delivering a product or service
Method
The right human resource who will handle certain business operations
Manpower
The technology used in efficiently operating the business operations
Machines
To be used in creating a product or performing a service
Materials
set of procedures and instructions which you must follow in order to achieve your goal
methods
the process of commencing and conducting business operations
methods
must always be systematic and people in the enterprise must be well-informed about this
methods
Using a flowchart will help the business visualize the actual method involved.
methods
the conversion of raw materials into finished goods that are acceptable to the customer’s standards
manufacturing of goods
services are intangible, and the only way the customer can appreciate the service is by remembering how pleasant his or her experience was
service delivery process
the process of bringing products or services to customers
distribution of goods and services
the entrepreneur must also establish a seamless payment process
payment process
has inputs, processes, and outputs as its elements.
manufacturing of goods
manufacturing sites
Home-based (the cheapest and highly flexible)
Commercial space for rent (if home is viable anymore)
Commercial space purchase (requires the biggest amount of capital expenditure).
step by step guide of the employees and the manufacturing equipment
manufacturing process flow
service businesses must be more meticulous when it comes to the service delivery process because services are intangible, and the only way the customer can appreciate the service is by remembering how pleasant his or her experience was
service delivery process
a detailed flowchart of the service business
service blueprint
the manufacturer will deliver the products to the distributors, wholesalers, retailers, and to customers.
supply chain/distribution channel
handles the invention, development and production of the product or service.
manufacturer
buy products or services from the manufacturers and sell them at a markup price to either wholesalers or retailers.
distributors
negotiate with buyers as to how much or how many are to be sold, so the manufacturer will be able to deliver the goods directly to the buyer.
agents
agents get the product in advance to demonstrate them to the customers return the merchandise to the manufacturers if unsold.
consignment
Enumerates the duties and responsibilities of the potential employee, including the scope, limitations, and terms and conditions of employment.
Job description
Educational background, work experience, specific skill or knowledge, and work attitude.
Employee qualifications
Screening of resumes, conduct of interviews, qualifying exams, or psychology tests.
Selection of Job Applicants
Job contract offer where the terms and conditions (position, responsibilities, salary and benefits, work schedule, regularization etc.) of employment are discussed
Job offer
Training of people
Employee Development
own products or services
Manufacturing
process of appointing third party manufacturers to do the production process which saves the entrepreneur in buying expensive machineries.
outsourcing
own products or services to a present supplier.
purchasing
The entrepreneur may consider the following:
- Cost
- Quality
- Availability
- Credibility of suppliers
- Waste that the raw materials may produce
storing the finished goods manufactured in a facility until they are distributed to end users.
warehousing
process of efficiently transferring the products to retailers or consumers.
transportation
refers to the products, materials, or supplies stored inside a warehouse before production, shipping, or selling.
inventory
basic tools to convert the input into output
machinery
order taking, internet marketing, reports, etc.
laptop and desktop computers
charging debit/credit card, tracking sales, storing data, and analyzing purchases.
POS Machines
accounting business transactions, profitability sales, inventory, etc.
accounting & inventory software