4C - KPIs (HR + operations) pt2 Flashcards
1
Q
rate of staff absenteeism
A
are the average number of days employees are not present when scheduled to be at work, for a specific period of time
2
Q
level of staff turnover
A
is the percentage of employees that leave a business over a specific period of time and must be replaced
3
Q
number of workplace accidents
A
measures the amount of injuries and unsafe incidents that occur at a work location over a specific period of time
4
Q
level of wastage
A
is the amount of inputs and outputs that are discarded during the production process.
5
Q
number of website hits
A
is the amount of customer visits that a business’s online platform receives for a specific period of time
