4B - KPIs pt1

Question 1

Key Performance Indicators (KPIs)

Answer 1

are criteria that measure a business’s efficiency and effectiveness in achieving it’s different objectives.

Question 2

percentage of market share

Answer 2

is the proportion of a business’s total sales, compared to the total sales in the industry, expressed as a percentage figure

Question 3

net profit figures

Answer 3

are calculated by subtracting total expenses incurred from total business revenue earned, over a specific period of time.

Question 4

rate of productivity growth

Answer 4

business relies on the level of productivity of its operations system in order to provide goods and services to its customers in an efficient manner

Question 5

number of sales

Answer 5

is the total quantity of goods and services sold by a business over a specific period of time

Question 6

number of customer complaints

Answer 6

is the number of customers who notified the business of their dissatisfaction over a specific period of time