4a Business change and KPI's Flashcards
1
Q
Business change
A
The alteration of behaviours, policies and practises of a business.
2
Q
Key performance indicators(KPI)
A
Criteria that measures how efficient and effectiveness a business is at achieving different objectives.
3
Q
Percentage market share
A
Measures a business’s proportion of total sales in a specific industry, expressed as a percentage.
4
Q
Net profit figures
A
Calculated by deducting total expenses incurred from total revenues earned over a period of time.
5
Q
Number of sales
A
The amount of goods and services sold by a business within a specific time period.
6
Q
Number of customer complaints
A
The amount of customers who have notified the business of their dissatisfaction.
