4.7 Flashcards
1
Q
Jon has an old 2015 HP Laptop that he uses to connect to his office network while traveling. The computer is slow and is running Windows 7. The laptop’s screen was recently cracked and needs replacement. Jason brings the laptop to the computer store you work at and asks for your assistance. What would you recommend he do ?
A
Purchase anew laptop. Old laptop is more or less obsolete. Parts are scarce and could be worth at or near the new price of a laptop.
2
Q
Which command-line tool is used on a Windows system to erase all the data on a hard disk and ensure it is ready to accept new Windows files?
A
format /fs:NTFS
3
Q
What should you do if you cannot offer a customer a resolution for a repair within the acceptable time frame ?
A
Offer a replacement.
