4.1,4.2,4.3

Question 1

What is an asset tag ?

Answer 1

A permanent metallic sticker or metallic plate with a barcode that is riveted to the equipment.

Question 2

What is acceptable use policy (AUP) ?

Answer 2

An internal policy used to protect an organization’s resources from abuse.

Question 3

What is the purpose of an incident record ?

Answer 3

For further review after the incident has subsided so that it is not repeated

Question 4

What is a knowledge base ?

Answer 4

A collection of problems with solutions that both your internal customers (IT staff) and external customers (end users) can use to solve common problems.

Question 5

What is a documented business process ?

Answer 5

An overview of the expected to affect.

Question 6

Why is sandbox testing useful ?

Answer 6

Allows you to hone your process for the proposed change while observing any potential issues.

Question 7

What does the responsible staff member do ?

Answer 7

Oversees the process and can answer questions about the process.

Question 8

How does the change managment process begin ?

Answer 8

With a request form.

Question 9

What does the scope of change detail cover ?

Answer 9

How many systems the proposed change will affect.

Question 10

What are the two types of network topology diagrams ?

Answer 10

Physical and Logical.

Question 11

What will the physical diagram focus on ?

Answer 11

Cabling, connections, and locations of devices.

Question 12

What will the logical diagram focus on ?

Answer 12

The flow of data.

Question 13

To what scope would you apply a frequency to backup testing ?

Answer 13

Mission critical = More frequent

Question 14

How does the GFS backup scheme work ?

Answer 14

Son = Daily
Father = Weekly
Grandfather = Monthly

Question 15

What is the 3-2-1 backup rule ?

Answer 15

• 3 backups locally
• 2 different storage types for the data.
• 1 copy of the data offsite.

Question 16

Which RAID solution will provide the BEST speed and redundancy for a backup and disaster recovery server?

Answer 16

RAID 10

Question 17

What does the purpose of the change define ?

Answer 17

Why the change or installation will occur

Question 18

What does the scope of the change define ?

Answer 18

What entity is changing e.g. The area, number, size, or scale of a particular change.

Question 19

What does the plan of the change define ?

Answer 19

How the change or installation will occur.

Question 20

What type of backup stores only the information that has been changed since the last full or incremental backup?

Answer 20

Incremental.

Question 21

What is incident documentation ?

Answer 21

Documentation of what kind of issues are occurring and how they were handled

Question 22

What wil a standard operating procedure do ?

Answer 22

Provide a series of steps to accomplish a certain task.

Question 23

A technician needs to recommend the best backup method that saves the most space. Only a few files are regularly modified. Which backup methods would BEST address these concerns?

Answer 23

Incremental.

Question 24

What is the process to standardize the methods and procedures used to handle modification in the company

Answer 24

Change managment

Question 25

Which back up takes the longest to complete ?

Answer 25

Full.

Question 26

Which restoration takes the quickest to complete ?

Answer 26

Full.