4.3 Achieving quality production

Question 1

define Quality control

Answer 1

inspector check for quality at the end of the production process

Question 2

define Quality assurance

Answer 2

Quality assurance - inspector check for quality standards throughout the process.
Successful quality assurance results in zero defect production.

Question 3

define Total Quality Management (TQM

Answer 3

continuous improvement of products and process by focusing on quality of each stage of production

Question 4

Checking the quality of goods through inspection
The business may have quality checks at different stages of production to ensure that the product is produced to the requirements of the customers. However there are problems of quality inspection, this is because workers may find it boring and repetitive, which can demotivate workers and cause them to not perform the task properly

Answer 4

Quality control

Question 5

A system of setting agreed standards for every stage of production
This it to makes sure that raw materials or components are up to standard, products are designed to minimise quality issues and quality standards are agreed at each stage of production. This helps to encourage teamwork and this can be motivating, reduces the costs of faulty products

Answer 5

Quality assurance

Question 6

QUALITY CONTROl PROS AND CONS

Answer 6

Pros
Reduces faults and errors
Less training for workers
Improves reputation of business

cons
Expensive, employees need to be paid to check
Identifies faults but doesn’t always mean they know why there is a fault
Increases cost for scrap and repairs

Question 7

QUALITY ASSURANCE pros and cons

Answer 7

pros
Tries to eliminate faults before the customer receives the item
Fewer customer complaints
Reduced cost in scrap

cons
Expensive and employees need training to check the items.
Time consuming in the production process.