4.3 Flashcards
Appropriate Actions and Responses
If discriminatory practice does occur it is important that actions are taken to resolve it an prevent it from happening again.
-In many cases issues can be resolved by making changes and providing training, therefore it is important that care workers
-Report incidents to the relative authorities
-Report incidents to management
-Reflect on their own attitudes and practice and change it if necessary
-Encourage others to follow best practice
-However more serious incidents would require a more serious response such as reporting to the CQC or Ofsted.
Meathods of challenging discrimination
-Challenge at the time
-Challenge afterwards through procedures
-Challenge afterwards through long term campaigns
Challenge at the time
-explain to the person how they are discriminating,to raise their awareness of what they are doing ,
enabling them to reflect on their actions,
the person could be supervised so that the quality of their work is monitored
Challenge afterwards through procedures
tell the person to read the organisation’s policies on equal opportunities and bullying for example.
Challenge afterwards through long term campaigns
awareness sessions could be provides for staff on equality,diversity and right or effective communication
Whistle blowing
This involves raising concerts with more senior members of staff such as a supervisor or manager.
in an environment with an open culture where concerns can be raised without fear of repercussions such as victimisation or bullying, managers will listen and act union the issues raised in order to make improvements for staff and the individuals using their services.
In extreme circumstances a person may need to whistleblow to outside authorities such as ofsted or the care quality commission
Providing information about complaints procedures and advocacy services
This enables a member of staff or someone who uses health and social care or child care environments to take action about poor treatment for example the organisation’s complaints procedure should be provided so that the individual knows who to complain to and whether to make an internal complaint or involve an outside agency such as CQC, a solicitor or the equality and human rights commission.
Some individuals are unable to speak up for themselves for example someone with dementia or learning difficulties.
Having support from a advocate can enable them to obtain their rights and have their care needs met
Dealing with conflict
Active listening, remaining calm ,being objective and empathetic are ways of resolving conflict in acre environments.
It is important to see both sides of and argument and positively look for solutions
