4.2.2 - KPI Flashcards

1
Q

Staff training

A

on-the-job or off-the-job and involves a business equipping employees with the knowledge and skills required to perform work tasks

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2
Q

Staff training KPI

A

number of customer complaints
number of workplace accidents
number of sales
net profit figures
% of market share
rate of productivity growth
level of staff turnover
rates of staff absenteeism
number of website hits

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3
Q

Staff motivation

A

willingness of an individual to expend energy and effort in completing a task

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4
Q

Change in management styles

A

altering the way managers direct and communicate with employees

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5
Q

Change in management skills

A

a manager altering the way they approach business tasks and collaborate with employees

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6
Q

Cost cutting

A

process of reducing expenses through methods such as merging staff roles or recycling and using materials used in the production process

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7
Q

Increased investment in technology

A

implementing automated and computerised processes into a business’s operations system

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8
Q

Improving quality in production

A

implementing processes that increase the perceived value of its good or service (QC, QA, TQM)

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9
Q

Initiating lean production techniques

A

involves a business adopting lean management strategies to systematically reduce waste in all areas of production (CSR)

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10
Q

Redeployment of resources

A

involves reallocating natural, labour and capital resources to different areas of the business to improve productivity and effectiveness

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11
Q

Innovation

A

the process of altering and improving or creating new products or procedures

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12
Q

Global sourcing of inputs as a business opportunity

A

involves a business acquiring raw materials and resources from overseas supplies

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13
Q

Overseas manufacture

A

involves a business producing goods or services outside of the country where its headquarters are located

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14
Q

Global outsourcing as a business opportunity

A

involves transferring specific business activities to an external business in an overseas country

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15
Q

Staff motivation

A

Remind me not to get into a car with shae

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16
Q

Change in management styles KPI

A

number of workplace accidents
net profit figures
rate of productivity growth
level of staff turnover
rates of staff absenteeis

17
Q

Change in management skills KPI

A

level of staff turnover
number of workplace accidents
net profit figures
rate of productivity growth
rates of staff absenteeism

18
Q

Cost cutting KPI

A

net profit figures
level of wastage
rate of productivity growth

19
Q

Increased investment in technology KPI

A

number of customer complaints
number of workplace accidents
net profit figures
% of market share
rate of productivity growth
number of website hits
number of sales

20
Q

Improving quality in production KPI

A

number of customer complaints
number of sales
net profit figures
% of market share
level of wastage
number of website hits
rate of productivity growth

21
Q

Initiating lean production techniques KPI

A

level of wastage
% of market share
rate of productivity growth
net profit figures
number of website hits
number of customer complaints
number of sales

22
Q

Redeployment of resources KPI

A

net profit figures
level of wastage
rate of productivity growth
rate of staff absenteeism
level of staff turnover

23
Q

Innovation KPI

A

number of sales
net profit figures
% of market share
rates of staff absenteeism
level of staff turnover
number of customer complaints
number of website hits
rate of productivity growth
level of wastage
number of workplace accidents

24
Q

Global sourcing of inputs as a business opportunity KPI

A

net profit figures
number of sales
% of market share
number of customer complaints
number of website hits

25
Q

Overseas manufacture

A

net profit figures
number of sales
% of market share
number of customer complaints
number of workplace accidents
rate of productivity growth

26
Q

Global outsourcing as a business opportunity

A

net profit figures
number of sales
% of market shares
rates of staff absenteeism
rate of productivity growth
level of wastage
number of customer complaints

27
Q
A