4.2.2 - KPI Flashcards
Staff training
on-the-job or off-the-job and involves a business equipping employees with the knowledge and skills required to perform work tasks
Staff training KPI
number of customer complaints
number of workplace accidents
number of sales
net profit figures
% of market share
rate of productivity growth
level of staff turnover
rates of staff absenteeism
number of website hits
Staff motivation
willingness of an individual to expend energy and effort in completing a task
Change in management styles
altering the way managers direct and communicate with employees
Change in management skills
a manager altering the way they approach business tasks and collaborate with employees
Cost cutting
process of reducing expenses through methods such as merging staff roles or recycling and using materials used in the production process
Increased investment in technology
implementing automated and computerised processes into a business’s operations system
Improving quality in production
implementing processes that increase the perceived value of its good or service (QC, QA, TQM)
Initiating lean production techniques
involves a business adopting lean management strategies to systematically reduce waste in all areas of production (CSR)
Redeployment of resources
involves reallocating natural, labour and capital resources to different areas of the business to improve productivity and effectiveness
Innovation
the process of altering and improving or creating new products or procedures
Global sourcing of inputs as a business opportunity
involves a business acquiring raw materials and resources from overseas supplies
Overseas manufacture
involves a business producing goods or services outside of the country where its headquarters are located
Global outsourcing as a business opportunity
involves transferring specific business activities to an external business in an overseas country
Staff motivation
Remind me not to get into a car with shae
Change in management styles KPI
number of workplace accidents
net profit figures
rate of productivity growth
level of staff turnover
rates of staff absenteeis
Change in management skills KPI
level of staff turnover
number of workplace accidents
net profit figures
rate of productivity growth
rates of staff absenteeism
Cost cutting KPI
net profit figures
level of wastage
rate of productivity growth
Increased investment in technology KPI
number of customer complaints
number of workplace accidents
net profit figures
% of market share
rate of productivity growth
number of website hits
number of sales
Improving quality in production KPI
number of customer complaints
number of sales
net profit figures
% of market share
level of wastage
number of website hits
rate of productivity growth
Initiating lean production techniques KPI
level of wastage
% of market share
rate of productivity growth
net profit figures
number of website hits
number of customer complaints
number of sales
Redeployment of resources KPI
net profit figures
level of wastage
rate of productivity growth
rate of staff absenteeism
level of staff turnover
Innovation KPI
number of sales
net profit figures
% of market share
rates of staff absenteeism
level of staff turnover
number of customer complaints
number of website hits
rate of productivity growth
level of wastage
number of workplace accidents
Global sourcing of inputs as a business opportunity KPI
net profit figures
number of sales
% of market share
number of customer complaints
number of website hits
Overseas manufacture
net profit figures
number of sales
% of market share
number of customer complaints
number of workplace accidents
rate of productivity growth
Global outsourcing as a business opportunity
net profit figures
number of sales
% of market shares
rates of staff absenteeism
rate of productivity growth
level of wastage
number of customer complaints
