4.02 operation quiz

Question 1

The operations function consists mainly of activities that are performed on a _______ basis.
daily

weekly

monthly

yearly

Answer 1

Daily

Question 2

Which of the following is an example of one of a business’s inputs:
services

products

employees

goods

Answer 2

Employees

Question 3

Operations managers have two main goals in mind - efficiency (keeping costs low):

legality (keeping the business in good standing with the law)

productivity (keeping business running fast)

reputation (keeping up the business’s good name)

effectiveness (keeping customers satisfied)

Answer 3

Effectiveness (keeping customers satisfied)

Question 4

The foundation of the operations function is:
maintenance and repairs

production planning

purchasing

quality control

Answer 4

Production planning

Question 5

Which of the following is not a main factor in a business’s site selection decision:

community

media

costs

labor

Answer 5

Media

Question 6

Which operations activity is also referred to as procurement?

logistics

inventory control

quality control

purchasing

Answer 6

Purchasing

Question 7

A clothing manufacturer checks one pair of pants out of every shipment to ensure the quality of its product. This is known as quality?

guarantee

delivery

inspection

assurance

Answer 7

Inspection

Question 8

A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality?

guarantee

delivery

inspection

assurance

Answer 8

Assurance

Question 9

The money it takes to keep inventory in stock is called a ________ cost.
holding

stockout

purchasing

production

Answer 9

Holding

Question 10

Running out of inventory can result in?

higher taxes

lost sales

higher productivity

more satisfied customers

Answer 10

lost sales

Question 11

Deciding how to transport goods is part of which operations activity?

logistics

scheduling

safety and security

maintenance and repairs

Answer 11

logistics

Question 12

An operations manager must determine the sequence materials will take through the production process. This activity is known as?

site selection

expense control

routing

scheduling

Answer 12

Routing

Question 13

Which of the following is a true statement about scheduling:

scheduling for business is the same thing as personal scheduling

many businesses do not need to use scheduling

scheduling has the same timeline, regardless of the company

both manufacturers and service businesses rely on scheduling

Answer 13

Both manufacturers and service businesses rely on scheduling

Question 14

Complying with environmental laws is part of which operations activity?

logistics

safety and security

purchasing

inventory control

Answer 14

Safety and security

Question 15

Because operations managers control so much of a business’s money, they must focus on?
keeping costs low

hiring the best employees

creating effective advertising campaigns

generating publicity

Answer 15

Keeping costs low

Question 16

Operations activities vary depending on a business’s?
product

name

tax return

address

Answer 16

Product

Question 17

The difference between service providers’ and manufacturers’ operations activities is that service providers produce _______ outputs?
expensive

useful

intangible

tangible

Answer 17

Intangible

Question 18

Which form of technology creates tangible prototypes and products?

social media

computer-aided design

smartphones

3D printing

Answer 18

3D printing

Question 19

Operations managers must work closely with managers and employees in?

the marketing department only

all other parts of the business

competing businesses

foreign markets

Answer 19

All other parts of the business

Question 20

Maintenance and repairs is an operations activity that includes?
production planning

site selection

custodial work

financial analysis

Answer 20

Custodial work