4.0 Introduction ISACA 27th Flashcards
Information systems operations and business resilience are important to provide
ASSURANCE to users and management that the expected level of service will be delivered.
Service level expectations are derived from
the organization’s business objectives.
Information technology (IT) service delivery includes
(1) information systems (IS) operations,
(2) IT services
(3) management of IS and
(4) the groups responsible for supporting them.
Disruptions are also
an often-unavoidable factor of doing business.
Preparation is KEY
to being able to continue business operations while protecting people, assets and reputation.
Employing business resiliency tactics helps organizations address these issues and LIMIT
the impact.
IT services are BUILT
on service management frameworks.
