4 operational management Flashcards
operational objectives
-cost
-quality
-speed of response
-flexibility
-added value
-environmental/ethical objectives
labour productivity
output/number of employees
hours/output units
unit cost
product cost/output
capacity
max output during a given period
capacity utilisation
over utilisation or under utilisation
(current output/ max output)*100%
lean production
cut waste to improve quality
just in time
materials arriving on time
-> rely on supply chain (especially supplier)
just in case
having buffer stock stored
labour intensive
require employees
capital intensive
require machines (e.g.for automation)
technologies used in business
-robotics
-automation
quality control
inspection on samples of the products
quality assurance
system implemented that govern the quality at every stage of production, including suppliers and subcontractors
total quality management
philosophy- requires commitment of the whole organisation (org culture)
quality circle
the team identifies the problem and make recommendations (cross checking)
