4. Managing Conflict Flashcards

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1
Q

Gunslinger

A

A gunman in the American Wild West, but it can also mean someone forceful and adventurous in his particular sphere of activity: He is a gastronomic gunslinger

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2
Q

Hell for leather

A

As fast as possible: He tore up the stairs, hell for leather

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3
Q

Meat and drink

A

Something that someone enjoys doing or can do very easily

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4
Q

Get somebody’s goat

A

To annoy someone

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5
Q

Harassment

A

Annoying or unpleasant behavior towards someone that takes place regularly: We encourage all the people that have been subject of racial harassment to report it

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6
Q

Hearts and minds strategy

A

A plan to win over the feelings and opinions of people: This company used a hearts and minds strategy to get parents on their side

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7
Q

Turn the tables on somebody

A

Phrase to change a situation from being bad for you and good for someone else to the opposite: They were losing market share but they managed to turn the tables on the market leader by presenting the rival product as environmentally unfriendly.

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8
Q

Have a bone to pick with somebody

A

To want to talk to someone about something they have done that has annoyed you: I’ve got a bone to pick with you

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9
Q

Hearing

A

A meeting of a court of law or official organization to find out the facts about something

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10
Q

Grievance

A

A complaint about being treated in an unfair way

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11
Q

Infringe

A

Verb used to reduce or limit someone’s legal right for freedom

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12
Q

Remonstrate

A

Verb used to argue with, complain to or criticize someone about something

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13
Q

Statutory

A

Adjective controlled by a law or statute: a statutory minimum wage

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14
Q

Willful

A

Adjective done deliberately in order to cause damage or harm: The enforced closure of the factory is the result of the firm’s willful neglect of health and safety regulations

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15
Q

Concern

A

Something that worries you

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16
Q

To go over somebody’s head

A

Phrase to go to a more important or powerful person in order to get what you want