4- Communication and CPD Flashcards
What are the key aims of effective communication in healthcare?
To meet professional standards, provide clear information about medicines, adapt to patient needs, and ensure confidentiality.
Why is it important to communicate the reasons for a specific pharmaceutical agent?
To explain its benefits, potential mild side effects, and serious adverse reactions.
What are the estimated costs of poor communication to the NHS annually?
Over £1 billion per year.
List benefits of effective communication in healthcare.
Enhances patient experience, reduces complaints, increases job satisfaction, and builds patient confidence.
Why is the quality of a patient’s emotional experience important in healthcare?
It significantly affects their overall success and satisfaction within the NHS.
What should always be communicated to a GP regarding therapeutic interventions?
any medications prescribed or significant adverse reactions.
Name some common barriers to good communication.
Time constraints, noise, privacy, fatigue, anxiety, jargon, and information overload.
What is the aim of successful communication about medicine-taking?
Empower patients to make informed decisions, understand side effects, and recognize adverse reactions.
How much information do patients typically recall from consultations?
25%
What is the concordance model?
A collaborative approach where patients feel comfortable sharing concerns and making joint decisions with healthcare professionals.
What role does written information play in communication?
Supports memory retention, provides a permanent record, and ensures consistent information.
How has the internet affected healthcare communication?
Patients seek online health information, but practitioner quality remains the most significant factor in compliance.
Why is concordance between practitioner and patient critical?
It ensures mutual agreement on treatment, improving compliance and satisfaction.
What is the purpose of CPD for orthoptists?
To maintain registration, enhance skills, and ensure safe, effective clinical practic
How often does the HCPC audit orthoptists?
2.5% are randomly selected at each registration renewal.
What is significant event analysis (SEA)?
A reflective practice technique to learn from patient interactions or events and improve future outcomes.
What is John Dewey’s definition of reflective practice?
Active, persistent, and careful consideration of knowledge and its implications.
What are the stages of Kolb’s learning cycle?
4 steps CRAA
Concrete experience
Reflective observation
Abstract conceptualization
Active experimentation.
Why should reflective practice be a routine activity?
It fosters continual learning and improves patient safety and care.
What is the role of communication in managing dry eye disease (DED)?
To ensure patients understand their condition, treatment options, and self-care strategies.
Why is patient recall particularly challenging in healthcare?
Anxiety and stress during consultations can impair memory.
Does verbal and written communication improve patient recall?
YES
Why is the patient’s understanding of medicine important?
It empowers them to use the medication correctly and recognize adverse reactions.
What benefits does written communication offer patients?
Ensures they have accurate, consistent information to review after consultations.
How can reflective practice improve patient care?
By enabling healthcare providers to learn from daily experiences and improve decision-making.
