4 Business Processes and IT Integration Flashcards
What are business processes?
A set of structured activities aimed at achieving specific organizational goals, like a “recipe” for business operations.
Why are business processes important?
They improve efficiency, ensure consistency, enhance customer satisfaction, and enable scalability.
What is a real-world example of an optimized business process?
McDonald’s success is built on standardized food preparation and customer service workflows.
What is the role of operations in business?
Managing production, supply chains, and service delivery.
How does IT enhance operations?
IT enables real-time monitoring, automation, and predictive maintenance.
Example of IT in operations?
KazMunayGas optimizes oil extraction with advanced IT systems.
What is the role of HR in business?
Recruiting, training, and managing employees.
How does IT improve HR management?
IT streamlines recruitment, automates payroll, and enhances employee performance tracking.
Example of IT in HR?
Air Astana uses HR software for employee training and performance tracking.
What is the role of finance in business?
Budgeting, accounting, and financial reporting.
How does IT improve financial operations?
IT automates transactions, enhances fraud detection, and improves financial accuracy.
Example of IT in finance?
ForteBank utilizes IT for online banking and fraud prevention.
What is the role of marketing in business?
Acquiring customers, branding, and increasing sales.
How does IT transform marketing?
IT enables data-driven advertising, personalized promotions, and automated campaign tracking.
Example of IT in marketing?
Magnum Cash & Carry uses IT for targeted promotions and loyalty programs.
What are the key benefits of IT in business?
✅ Increased efficiency and automation
✅ Reduced operational costs
✅ Enhanced accuracy and decision-making
✅ Better customer engagement
What are the main challenges of IT integration?
❌ High initial investment
❌ Cybersecurity risks
❌ Need for skilled professionals
❌ Employee resistance to change
Example of successful IT-driven business transformation?
Kaspi Bank revolutionized banking in Kazakhstan with a mobile app, AI-driven customer service, and data analytics.
How does IT optimize supply chains?
IT enables real-time inventory tracking, route optimization, and supplier collaboration.
Example of IT in supply chain?
Magnum Cash & Carry uses IT to reduce overstocking and optimize inventory.
What is the role of CRM in business?
Managing customer interactions and improving retention.
How does IT enhance CRM?
IT enables personalized marketing, automated customer follow-ups, and data-driven insights.
Example of IT in CRM?
Kaspi Bank uses CRM to offer tailored loan options, increasing customer satisfaction.
How does IT help in risk management?
IT predicts risks using AI, enhances cybersecurity, and ensures regulatory compliance.
Example of IT in risk management?
Halyk Bank reduced fraud cases by 40% after implementing AI-based risk analysis.
How does IT drive innovation?
IT supports simulations, collaborative research, and big data analysis.
Example of IT in R&D?
Kazatomprom reduced R&D costs by 25% using IT-driven simulation tools.
How does IT improve healthcare?
IT enables electronic health records (EHR), telemedicine, and data-driven disease prediction.
Example of IT in healthcare?
Nur-Sultan Medical Center reduced patient wait times by 20% using EHR systems.
How does IT enhance education?
IT supports e-learning, virtual reality (VR) training, and student performance analytics.
Example of IT in education?
Air Astana reduced training costs by 30% using e-learning platforms.
How does IT improve government services?
IT enables e-government, data transparency, and smart city initiatives.
Example of IT in government?
Kazakhstan’s E-Government Portal provides 700+ online services, cutting processing times by 50%.
How does IT impact tourism?
IT powers online booking, virtual tours, and customer feedback analysis.
Example of IT in tourism?
Chocolife.me increased travel bookings by 30% through its digital platform.
How does IT improve transportation?
IT enables fleet tracking, traffic management, and autonomous vehicle development.
Example of IT in transportation?
Air Astana reduced flight delays by 15% using digital scheduling systems.
What are the emerging trends in IT for businesses?
🚀 AI-powered decision-making
🚀 Blockchain for secure transactions
🚀 Cloud computing for scalability
🚀 IoT for real-time monitoring
What industry will benefit most from IT in the next decade?
Likely candidates include finance, healthcare, and supply chain management.
How can businesses in Kazakhstan leverage IT for growth?
By investing in digital transformation, AI-driven automation, and customer-centric technologies.
