3_4 Strategic Counseling Plan and Client Goals Flashcards
What is active listening?
A type of listening that includes attending behavior and encouragers, conversation pacing, clarification, and summarizing.
Define Appreciative Inquiry (AI).
A counseling strategy that uses the deliberate process of recognizing and affirming past and present strengths and success coupled with an openness to discovering future possibilities.
What does attending refer to in counseling?
A listening behavior that occurs when a financial counselor orients themselves physically to the client to show full attention.
What is empathy?
The ability to put oneself into a client’s context and understand what the client is experiencing.
What are encouragers?
Listening behaviors that prompt clients to continue talking and can be either verbal or non-verbal.
What does engaging mean in a counseling context?
The process of building and maintaining the counselor-client relationship.
What is the purpose of evoking in counseling?
To help the client figure out why and how they will change.
What is the focusing process?
Concentrating on the client’s issue.
What does leading involve?
Using body language to encourage a client to change his body language.
What is the miracle question?
A type of inquiry that asks clients to visualize how their life would be different if the problem did not exist.
Define mirroring in the context of conversation.
A phenomenon where people’s body language unconsciously mirrors each other when fully engaged in conversation.
What is motivational interviewing?
A counseling strategy that meets clients where they are in the process of changing their financial behavior.
What does pacing refer to in counseling?
Engaging in patterning verbal and nonverbal behavior to match the client.
What is paraphrasing?
Repeating back the client’s language in the counselor’s own words to indicate active listening.
What is the planning process in counseling?
Committing to change and developing a plan to do so.
Define positive psychology.
A counseling strategy focusing on the development of human strengths and virtues.
What is preventive counseling?
A counseling approach that combines the remedial and productive approaches.
What characterizes productive counseling?
Appropriate for clients who are financially stable but looking for better ways to use their resources.
What is remedial counseling?
A counseling approach used to address a problem.
What does restating involve?
Using some of the client’s exact language to indicate active listening and build rapport.
What are scaling questions?
Questions that ask clients to assess an issue on a scale from 0 to 10.
What is Solution-Focused Brief Therapy (SFBT)?
A counseling strategy assuming clients are ready and able to change but need help recognizing how to do so.
What does summarizing entail in a counseling session?
Identifying key components of a session to ensure agreement on priority topics.
What is an action plan?
The written instrument that specifies goals and direction to help the client make a commitment.
