21 Consumer Rights and Responsibilities Flashcards
What does the Right to Choose state?
Consumers should have a variety of options provided by different companies.
Related concepts include patent law, anti-trust legislation, price cutting, and price gouging.
What is the Right to be Heard?
Consumers have a basic right to voice complaints and concerns about a product.
This includes concerns about quality, safety, pricing, or other points of concern.
What does the Right to be Informed entail?
Businesses should provide consumers with enough complete, appropriate, and truthful information to make informed decisions.
Examples include stating ingredients in food products and gas mileage in vehicles.
What is the Truth in Lending Act?
An act that promotes the informed use of consumer credit and prevents deceptive practices by lenders.
It was enacted to protect consumers from hidden costs or unfavorable terms.
What does the Right to Safety imply?
Products should cause no harm to users if used as prescribed.
Sellers have an obligation to ensure consumers are not at undue risk.
What is the Right to Consumer Education?
Consumers should acquire knowledge and skills to make informed choices about goods and services.
This includes awareness of basic consumer rights and responsibilities.
What is the Right to a Healthy Environment?
The right to live and work in a non-threatening environment for present and future generations.
What does the Right to Redress allow consumers to do?
Receive a fair settlement of just claims.
What is the Right to Satisfaction of Basic Needs?
People should have access to basic, essential goods and services.
What is the purpose of the Consumer Product Safety Commission (CPSC)?
To establish performance standards and require product testing and warning labels to protect consumers’ right to safety.
The CPSC was created in 1972.
How do state and federal attorneys general assist consumers?
They help constituents seek remedies for complaints and concerns about products.
What role does the Better Business Bureau play?
Provides political lobbying and action on behalf of consumers with grievances.
What is the National Association of Consumer Advocates (NACA)?
A nationwide organization of attorneys representing consumers victimized by fraudulent, abusive, and predatory business practices.
