3.7 External environment Flashcards

1
Q

The EU Is a single market- trade between member states is easy

A

§ The European single market- very few trade barriers between EU member states
§ The single market smooths out price differences between member states.
§ The EU customs union means the same customs duties apply to all good entering the EU
§ There’s freedom of movement within the EU for all raw materials, finished goods and workers. EU citizens can
work in any country in the EU, businesses have the opportunity to expand into other EU countries

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2
Q

Competition Laws:

A

§ Fair competition - companies are motivated to provide good quality products - reasonable prices. Competition
encourages companies to innovate, provide product differentiation
§ The competition Act 1998 sets out the laws on competition and what constitutes unfair business practices. CMA
responsibility to prevent breaking of laws

-business can’t fix prices
-can’t conspire to limit production to charge higher prices due to a shortage
-can’t divide up market to avoid comp. (e.g only supply in US and other only supply asia)

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3
Q

Businesses have a dominant position if

A

market share is 50% or >25% working monopoly

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4
Q

Laws to stop businesses doing this:

A
  1. Dominant businesses can’t demand ‘exclusivity’ – that wholesalers or retailers only buy from them
  2. Tying- stipulating that a buyer wishing to purchase one product must also purchase other products e.g. printer ink
    especially for that printer
  3. Predatory pricing
    A monopoly is when one business has complete control over the market. The CMA can prevent monopolies from
    occurring by stopping takeover and mergers- have to use other strategies to expand their business
    Regulatory capture-regulating body is influenced by the company they’re regulating
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5
Q

methods to induce competition

A

Competition- promotes dynamic efficiency
§ Anti- trust cartels- elimination of agreements that restrict comp including price-fixing by firms who hold a dominant
position
§ Market liberalisation- introducing competition in previously monopolistic sectors
§ State aid control
§ Merger control

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6
Q

how does Environmental policy imp.

A

Businesses can turn these restrictions into USP- being the most environmentally friendly
§ Businesses have to ensure their production processes don’t cause pollution- pressure groups
§ Businesses must get authorisation before carrying out processes which create smoke or make noise. Environmental
health officers can force factories to stop making noise at night if its disturbing

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7
Q

RW APP - environmental policy

A

RTN

§ The EU’s Emissions trading system gives greenhouse gas emissions allowances to businesses in the EU. Companies
can trade their allowances, they can sell some to a business that has run out
§ ‘green subsidy schemes’ pays businesses that use renewable energy to heat their buildings
§ The UK gov and EU fund organisation that encourage more efficient use of raw materials, such as the Waste and
Resources Action Programme (WRAP)- helps achieve a circular economy

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8
Q

Employment Law

A

An employee has a legal right to fair treatment while at work, and also while looking for employment
The equality act 2010 protects employees from discrimination based on age, gender, race, religion, disability ‘protected
characteristics’

§ Direct discrimination- treating someone less favourably as they have a protected characteristic
§ Indirect discrimination – when everyone is treated the same but it has a worse effect on one group of people than
another. E.g. a rule that employees mustn’t wear head coverings

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9
Q

Discrimination laws affect all aspects of businesses:

A

§ Recruitment, Pay, Promotions and redundancies
§ Avoiding discrimination when recruiting - businesses will recruit a more diverse workforce, wider range of
skills, talent and experience
§ Equal pay for both genders, same benefits too
§ Businesses can’t discriminate against young people for a promotion as they’re more likely to change jobs

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10
Q

Employment tribunals settle disputes

A

§ If employees feel they’ve been treated by their employers they can make a claim to a tribunal
§ Employer may have to pay compensation or give the employee their job back in an unfair dismissal case

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11
Q

+ve NMW

A

§ Introduced in 1999 to prevent employees being paid unfairly low wages. In 2016 the NLW was introduced to replace
the minimum wages for over 25’s
§ NLW- increase motivation, reduce absenteeism, allows company to market themselves as an ethical employer

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12
Q

Employment contract

A

sets out the conditions of employment- legally binding agreement between the employer and
employee about duties and rights. Employees are entitled to receive a written statement of employment within 2
month of starting work

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13
Q

Business and the political environment

Government policies encourage enterprise

A

§ New businesses increase productivity- creates new jobs. Gov is keen to promote enterprise in areas that need
economic regeneration- provides opportunities
Strategies for this:
§ Government schemes allow enterprises to borrow money at low I/R and encourage private investment in businesses.
The enterprise investment scheme is a gov scheme that offers tax incentives to people who invest in small businesses
§ To make It easier for small businesses to succeed they don’t pay business rates and an employment allowance means
their national insurance contributions bill is reduced by £2000

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14
Q

Regulation

A

Privatisation- many state owned firms were sold into the private sector to improve efficiency and make a profit. E.g.
British gas, British telecom, British Steel and water companies
§ Some industries are natural monopolies. When privatising a natural monopoly the gov needs to build in regulation to
prevent the new owners from exploiting their position and raising prices

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15
Q

Infrastructure

A

is made up of physical things, transport networks, pipes, wires that allow water, energy and information to
move about
Improvement in infrastructure - good for the economy – businesses more productive. This reduces costs of productions for
firms as transporting goods and services around the country and internationally becomes easier thus increasing efficiency
competitiveness which in the short and long run increases economic growth. Profitability for firms also increases as their
cost of productions reduce, this allows them to re-invest into their business and allow for their growth to persist over time.
Additionally, infrastructure improvements - allow for businesses to compete internationally, as they are more price and
quality competitive.

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16
Q

infaustructre RW app

A

refer to notes

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17
Q

Policy changes can make international trade easier or harder:

A

§ Tariffs (import taxes) discourage international trade. removing or reducing tariffs between countries provide
opportunities for business by making international trade easier and cheaper
§ Quotas are trade restrictions set by governments that put limits on imports and exports, using import quotas allow
countries to protect their own economies and jobs- protectionist policy. Two or more countries sign a free trade
agreement which removes quotas between them to encourage international trade
§ Trade embargoes ban trade with a particular country. Less extreme are sanctions

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18
Q

GDP indicates the size of a nations economy

A

RTN
§ GDP growth = higher incomes, revenues and profitability for businesses
§ Gives the potential for economies of scale
§ Sustained growth increases confidence and helps businesses plan
§ Economic growth affects the type of strategic decisions the business makes. In periods of sustained growth
senior managers might decide to expand, launch new products
§ Fast growth may cause shortages of raw materials and labour= prices up
§ If growth is still to fast, usually followed by a recession, a general slowdown in economic activity

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19
Q

Business and the economy

A

§ Rapid growth is usually followed by a recession- gov tries to keep growth at sustainable level
§ Boom- GDP is high. As production reaches capacity, shortages and price increases. Shortages of skilled labour
mean wages rise
§ Recession, incomes decrease, demand reduces, confidence is restored
§ In a slump, GDP is at a low. Redundancies= U/E is high. Businesses become insolvent and go bankrupt
§ Recovery- production increases and employment increases. People have more money to spend
§ How much a business is affected by this cycle depends on the YED. Businesses selling income elastic goods find
that demand shoots up in recovery and reduces in a recession. Income elastic goods aren’t affected much by these
changes

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20
Q

Businesses deal with changes in economic activity locally and globally

A

§ During booms, businesses can raise prices= increases profitability and this slows down demand a bit
§ Long lasting boom- businesses invest in production facilities to increase capacity. Diversify- take advantage of
increased consumer income
§ Recessions- businesses may make workers redundant to save wage costs and increase capacity utilisation
§ Local recession, business can market their goods elsewhere. National recession- business can market h their product
overseas

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21
Q

Inflation affects Business strategy:

A

§ Companies producing premium goods are most likely affected by inflation, customers look to cheaper alternatives.
Manufactures of premium products can react by reducing prices or by investing heavily in advertising
§ Periods of high inflation – good time to expand for firms- I/R lower- cheap to borrow money to invest in machinery.

The interest they’d earn on savings would be less than the amount prices would have gone up by in the same time-
makes sense to save rather than spend

§ Inflation can disrupt business planning and lead to lower capital investment
§ Rising inflation is associated with higher i/r this reduces economic growth and can lead to a recession
§ Difficult for businesses to plan when inflation is high
§ Deflation- increase i/r – increases cost of borrowing, increases savings- less consumption- businesses lower prices
to profit maximise- controls deflation

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22
Q

Deflation is a sustained decrease in the general price level

efectcs of deflation

A

§ Causes a fall in productivity as companies wont keep endlessly supplying the market with goods nobody wants.
Low productivity means firms don’t need as many workers- rise in U/E, demand drops further and so do prices
§ Competitiveness is reduced by inflation as exports will cost more to buy and imports will be cheaper. Exp fall and imp
rise could create a deficit in the balance of payments and increase unemployment
§ Discourages saving because the value falls= more attractive to spend (demand pull inflation)
§ Reluctance to save creates a shortage of funds for borrowing & investment. If interest rates increase to reduce
inflation this will also reduce investment
§ Creates uncertainty as rising costs will reduce investment – harming future growth
§ Can cause shoe leather costs and menu costs
§ Extreme case is hyperinflation; often result of governments creating too much money
§ *Business competitiveness: A high relative rate of inflation can reduce competitiveness which will lower demand for
the country’s exports.
§ *Business uncertainty: High and volatile inflation is not good for business confidence partly because they cannot be
sure of what their costs and prices are likely to be. This uncertainty might lead to a lower level of capital investment
spending.

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23
Q

Why is the rate of inflation so high:

A

THE OPPOSITEEEEE now

§ Falling global commodity prices, oil
§ Slow wage growth in labour market
§ Falling food prices
§ Sustained price deflation in tech products
§ Slower real economic growth
§ Still some spare capacity on the supply side of economy

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24
Q

Exchange rate- is the value of one currency in terms of another currency

A

Determines how much of one currency has to be given up in order to buy a specific amount of another currency
Exchange rates affects foreign trade:
§ Some manufactures that are based in the UK and export to eurozone countries may consider relocating to those
countries so that their costs on euro- the same currency their customers pay in. They may also decided to pay U
supplier in euro

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25
Q

Ways E/R impacts business activity:

A

§ Price of exports in international markets
§ Cost of goods bought from overseas
§ Revenues and profits earned overseas
§ Converting cash receipts from customers oversea

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26
Q

Factors affecting significance of e/r:

A

§ How much they export
§ Whether domestic businesses face strong competition from overseas firms
§ PED
§ How much a business relies on importing goods

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27
Q

What might cause an increase in the E/R

A

§ Increasing demand for exports= higher demand for
currency
§ Lower demand for imports= lower demand for currency
§ Speculation- traders may bet that e/r will rise
§ An increase in I/R= more attractive to hold the currency
§ FDI= higher demand for the currency

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28
Q

Cost in foreign currency/ exchange rate= cost in GBP

A
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29
Q

Globalisation;

A

the process by which economies have become increasingly integrated and interdependent;
§ Is not inevitable- can reverse, indeed the growth of world trade in goods and services slowed in recent years
§ Businesses buy and sell internationally- increase use of e-commerce; adapt marketing mix. Packaging for cultural
diff

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30
Q

Pros of globalisation:

A

§ Easier to sell products abroad – wider target market, increase sales, inc rev, inc investment
§ Access to cheaper raw materials/ components. Countries specialised = lower prices= lower production costs,
§ Access to cheaper labour- comparatively higher uk wages. Outsource to LED’s with lower wage rates
§ Change locations- nearer to suppliers/ cheaper labour

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31
Q

CONS OF GLOBALISATION

A

§ Increase competition from abroad- domestic consumers buy overseas- reduce profits
§ Exchange rates will impact sales. Strong pound – exports reduce, less price comp- less revenue
§ Uk WAGES are high- costs of production inc- reduce profit margins,
§ Risk of becoming unethical- worsen reputation
1. Small business- find to gain most from globalisation
2. Small business- in combination with tech are able to get access to int market

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32
Q

Technological changes:

A

§ CAD- shortening lead times
§ CAM- made production more efficient
Tech has provided access to greater information about consumers and their buying habits as well as access to wider
markets

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33
Q

New tech creates opportunities and threats:

A

§ Need to monitor the constant flow of new and updated tech to look for opportunities to grow, innovate or improve
functional areas

  1. The main threat is from even newer technology being brought out before you’ve made your money back on
    investment
  2. Threat from competitors as new tech reduces barriers to entry for everyone- businesses need to be wary of
    businesses taking market share
  3. Growth of e-commerce- customers relying less on physical shops- businesses close stores
  4. Businesses that rely too heavily on digital tech- decrease productivity every time something breaks down- financial
    trouble
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34
Q

Benefits of technological change:

A

§ Lower costs- improved efficiency and reduced waste, lower admin costs and distribution
§ Improved communication- quicker and easier- flexible business – more responsive to customer needs
§ Increased sales- access to wider markets is possible
§ Working environment- cleaner, quieter and safer
§ Quality- CAD and CAM have generally bought improvements in quality and reliability

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35
Q

Problems of technological change:

A

§ Pace of change – Business must keep moving forward in order to stay ahead of competition, can prove costly
§ Competition – Technology has resulted in a more competitive market, not only because of globalisation but also as a
result of the fact that smaller businesses have found it easier to access markets
§ Security– This is an increasing problem with hackers able to access confidential material and customer information.
This result in the need for higher-security systems, adding further to costs.

36
Q

REFER TO OTHER FLASH CARDS AS WELL FOR SOME FOR DEETS AND RTN

A
37
Q

Environmental issues affect business strategy:

A

Customers, investors, and the government can put pressure on businesses to be more environmentally friendly-
businesses need to respond- risk damaging brand loyalty/ reputation- share price impact

38
Q

what can business do to resolve environmental issues

A

§ Environmental audits- compare firms activities with laws and obj
§ Hire environmental consultants – please customers – conscious of environmental impact- satisfy investors as
protected from fines
§ Gov makes businesses analyse energy usage and emissions (ESOS)- FORCES businesses to consider environmental
impact when making strategic decisions

39
Q

Corporate social responsibility

A

responsibility - the idea that a company should go above and beyond what’s required by law to help
society, its workforce’s quality of life and environment
§ Extent to which a business addresses the concerns and obligations to its wider stakeholder
§ Companies face pressure from public to comply with laws- act responsibly- consumers form pressure groups,
boycott, or buy from competitors (more ethical)
§ CSR- part of business culture- publicise how they benefit environ and society- positive integral marketing tool

40
Q

CSR and ethics are an overlap

A

Both concern values, objectives and decisions based on something other than the pursuit of profit. Socially
responsible firms must act ethically
§ Ethics concern actions which can be assessed as right or wrong by reference to moral principles
§ CSR is about the organisation’s obligations to all stakeholders- and not just shareholders

41
Q

The debate on social responsibility

A

§ Free market view- the job of busines is to create wealth for shareholders
§ Corporate social responsibility view- business should be concerned with social issues

42
Q

Advantages of CSR and ethical behaviour:

A

CSR should be integrated into a company’s operations and

strategy- ignoring = l/t damage to profits and reputation-
customers choose socially responsible companies.

Advantages:
§ Competitive advantage- brand image and rep
§ Brand loyalty- attracts new and retains existing
customers through positive publicity. Recognition. Ethical
thing to do
§ Increase sales revenue
§ Attracts more talented employees- people choose to work
for firms with goods CSR records
§ Employee morale – up= motivation
§ New sources of finance- e.g. ethical investors
§ Should embed to avoid the UK enforcing higher
regulation. Correct social problem

43
Q

-ve of CSR and ethical behaviour

A

§ Shareholder conflicts- CSR as a misuse of
funds= withdraw investment, pressuring firms
to stop CSR activities
§ Expectation of CSR - small businesses,
disadvantage- less likely to have funds for CSR
projects or to employ someone -organise this
§ Only social responsibility of business- create
shareholder wealth
§ Efficient use of resources - reduced if
businesses are restricted in how they act
§ Businesses cannot decide what is in society’s
interest
§ Extra costs -passed onto consumers. If market is
price sensitive- sales fall
§ Unwelcome extra responsibility for businesses
§ Ethics- higher costs and overheads e.g. training
§ Danger of building up false expectations

44
Q

CSR – based on idea that the needs of business and society are interdependent

A

§ Need to recognise there’s interdependence – engage in CSR

45
Q

Conflicts with CSR

A
  1. Stakeholder concept- social contract between business and society- mutual obligation that society and business
    recognise they have each other
  2. Shareholder concept- maximisation of profit- Milton Friedman.
    Outcomes are same – communities are looked after- diff approaches
46
Q

Ethical principles and standards:

A

Ethical decision- one that’s both legal and meets the shared ethical standards of community
Two key influences on business ethics
1. Individuals
2. Culture

47
Q

Approaches to business ethics

A
  1. Moral business seeks to win at all costs
    § anything is acceptable
  2. Legalistic business- will obey the law but no more than that
  3. Responsive- accepts that being ethical can pay off
  4. The ethical business- ethical practice is at the core of the business
48
Q

How to show ethical practices:

A

advertising, personal selling, suppliers, contracts (zero hour contracts, legal jargon),
pricing (monop pricing, predatory pricing). A business cannot claim to be ethical if it ignores unethical practises by its
suppliers e.g. child labour forced labour, production in sweatshops, violation of the basic rights of workers ignoring
health, safety standards

49
Q

Ethical codes of practice:

A

Profitable for businesses- growing trend

50
Q

Influence of pressure groups- external stakeholders- +evaluation

A

common interest who organise to influence public opinion
§ Focus on activities and ethical practice of multinationals or industries with ethical issues
§ Combination of direct and indirect action can damage the target business or industry
§ Consumer action – boycotting - mass scale most effective
§ Pressure groups- forces business to think more carefully about social responsibility if profits are damaged
§ EV - Success of pressure groups depends on whether consumers have easy access to an affordable alternative

51
Q

Stakeholders and shareholders- conflicts on CSR

A

§ Traditionally – shareholder theory. Profits for shareholders are the most imp- short termism -
§ Businesses have to balance needs of all stakeholders during decision making process
§ CSR- general public a stakeholder-expects business to improve things for everyone
§ Profit is key HOWEVER survival of business is in the interest of stakeholders such as employees, suppliers and
customer.

52
Q

Csr RW app

A

starbucks RTN

53
Q

Carroll’s CSR pyramid-

A

simple framework that helps argue how/ why organisations should meet their social
responsibilities. integrated, unified whole
§ Intended to be seen from a stakeholder perspective with focus on the whole not the different parts,
§ Firms should engage in decision, actions, policies, and practices that simultaneously fulfil 4 components
§ Business is expected to fulfil all responsibilities simultaneously

54
Q

actual pyramid

A

RTN

55
Q

caroolss csr Economic- profitable

A

§ Operation efficiency
§ Maintain competitive advantage
§ Returns to owners/ shareholders
§ Economic responsibility to survive

56
Q

carol csr Legal responsibilities:

A

§ Minimum legal standards
§ Parents/ copyrights
§ Environmental laws
§ Consumer laws
§ Employment laws= employees

57
Q

carol csr Ethical Impact on all stakeholders:

A

§ Consider communities- green vehicles
§ Avoid price gauging- customers
§ Avoid overuse of zero hour contracts- employees
§ Fairtrade- suppliers

58
Q

carol csr Philanthropic responsibilities:

A

§ Help society- education, healthcare, volunteer
work

Economic responsibilities are the foundation
§ Trade-offs exist within
§ Overall sequential

59
Q

+-ve carolls csr

A

Advantages:
§ Separation of philanthropic and ethical
responsibilities gives a clearer indication to what
CSR should involve
§ Simple message- CSR had more than one element
§ Emphasises importance of profit in being able to
effectively fulfil CSR

Drawbacks:
§ According to shareholder value businesses should
look after profits to survive. Disagree with the
cost involved of ethical and philanthropic
§ Businesses don’t always do what they claim when
it comes to CSR

60
Q

Demographic changes

A

changes in the structure of the UK population; age, sex, race

61
Q

Ageing population

A

§ Threat- proportion available to work is falling- struggle to attract cheap labour, fill vacancies, growth difficult
§ Opportunity- market size for private healthcare increases- profits rise. Retired people travel- holiday companies =
rise in demand

62
Q

Demographic changes- influence on decision making:

A

§ More working parents- boost workforce- businesses need to provide flexible contracts
§ Increase in single occupancy households- increases demand for smaller houses and food packaged In smaller
amount
§ Increase in senior citizens – prompt a business to offer special rates during weekdays (cinema)

63
Q

Changes in consumer lifestyle and buying behaviour – firms change strategic plans:

A

§ Consumers use the internet to research products – companies send products to relevant bloggers to review online-
cheap, long-lasting promotion

§ Online social networking- promotion
§ Delivery services – drop parcels at convenient location to combat customers waiting In long queues. Businesses
stay comp
§ Tablets and smartphones- not everyone wants physical products. Online membership. Saves customer money and
reduces environmental impact of printing copies

64
Q

Urbanisation and Migration affect strategic decisions:

A

Urbanisation is an increase in the proportion of the population living in cities. Rural- Urban areas
MEDC- already happening. Emerging economies (big trend)
§ New opportunities- cities exploit external economies of scale

65
Q

how does urbanisation and migration provide opportunites for companies

A

§ New markets with concentrated demand- businesses focus on distribution networks in these areas at the expense
of wider distribution network
§ Infrastructure, housing and communication technology – needed= lots of opportunities for new and existing
businesses to expand into industries
§ People have access to a higher level of education- workforce more skilled- businesses might move certain dept (e.g.
finance) to these areas- take adv of labour supply

66
Q

Migration is

A

the movement of the population from one country to another- more people moving into the UK than
moving out of the UK. Increase in labour force

67
Q

how does migration affect business

A

§ Shortage of labour- businesses struggle to grow. Migrants help businesses overcome labour shortages – allow to
expand into new and current markets
§ Migrants create demand for certain products- new markets for business to move into
§ If too many skilled people emigrate – cause a ‘brain drain’. Businesses in that country struggle to get skilled workers
– can force them to shut down
§ Benefits if skills are complementary

68
Q

Porters 5 forces shows

A

influences on an industry
- Analyses state of market and helps managers of
existing businesses to figure out best strategy
to gain comp adv- decision making tool
- Show potential market entrants how profitable
market is- where best to position themselves
- Being influenced by 5 competitive forces

69
Q

prts Threat of new entrants:

A

§ They will gain market share and rivalry intensifies
§ The position of existing firms is stronger if there are barriers to entry
§ If BTE are low- threat of new entrants= high
§ Investment cost- high cost deters entry, large businesses only can compete
§ Economies of scale available to existing firms- lower unit costs makes it difficult for smaller newcomers to break
into the market
§ Regulatory and legal restriction- patent protection- harder for new entrants to sell similar products
§ Product differentiation (including branding)- existing products with strong USP’s increase loyalty- hard to compete

§ Access to suppliers and distribution channels- established businesses take control. Forward vertical integration-
channel unavailable to new entrants

§ Retaliation by established products- the threat of price war will act to discourage new entrants but note that
competition law outlaws actions like predatory pricing. Large existing businesses are likely to be benefitting from
E.O.S – undercut prices of new entrants (predatory)
§ A market is likely to be easier to enter where brand loyalty is weak, there is easy access to suppliers, the stronger
the buyer will be, there is common technology available and low thresholds to economies of scale

70
Q

prts Bargaining power of suppliers

A

If a firms suppliers have bargaining power they’ll:
§ Sell products at a higher price
§ Squeeze industry profits
§ If the supplier forces up the price paid for inputs, profits= reduced.

71
Q

Suppliers are in a powerful position if:

A

§ Only a few large suppliers
§ Resource is scarce. Customers - powerful
§ Cost to switch to alternative supplier-high
§ Product Is easy to distinguish and loyal
customers are reluctant to switch
§ Supplier can threaten to integrate vertically
§ Customer is small and unimportant
§ There are no or few substitute resources
available

72
Q

Strategies to influence supplier power:

A

§ Tie buyers into l/t contracts to make it harder to switch supp
§ Suppliers- forward integration to gain power- buy retail outlets
§ Develop new products and protect them with patents to gain supplier power- premium

73
Q

Power is determined by:

A

§ Uniqueness of the input supplied- necessity to business
§ Number and size of firms supplying resources- a few large suppliers exert more power over market prices that
many smaller supplier each with a small market share
§ Competition for the input from other industries- great comp= stronger position for supplier
§ Cost of switching to alt sources- business may be locked in. changing supplier may mean changing production
process

74
Q

Bargaining power for customers:

A

Powerful customers- exert pressure to drive down prices, or increase the required quality for the same price, = reduce
profits

75
Q

Factors determining bargaining power of customers:

A

§ Number of customers- smaller= greater power
§ Size of their orders- larger= > bargaining power
§ Number of firms supplying the product- smaller alt suppliers, less opportunity for customers to shop around
§ Threat of integrating backwards- they will enjoy increased power
§ Cost of switching

76
Q

Strategies to influence buyer power:

A
  • Backwards vertical integration
  • Similar businesses might come together- form a buying group,
    Better deals – help smaller B compete with larger B
77
Q

Threat of substitute product

A

The extent of the threat depends upon:
§ The extent to which the price and performance of the substitute can match the industry’s product
§ The willingness of customers to switch customer loyalty and switching costs
If there is a threat from a rival product the firm will have to improve the performance of their products by reducing costs
and therefore prices and by differentiation
Strategies to reduce threat of sub: make it expensive or difficult to switch. Brand loyalty- differentiate.

78
Q

Overall degree of competitive rivalry: rivalry is intense with lots of equally sixed competitors

A

If theres intense rivalry it will encourage businesses to engage in
* Price wars (competitive price reductions). Industries with standardised gods
* Investment in innovation and new products
* Intensive promotion

79
Q

Strategies to reduce effects of rivalry:

A

Try to make It easy for customers to switch between standardised goods. Businesses with a bigger promotional budget
might do better in markets with intense rivalry

80
Q

Several factors determine the degree of competition rivalry; the main ones are

A

§ Number of competitors in the market
§ Market size and growth prospects- intense in stagnating markets. Slow growth- increased rivalry- firms fight for MS
§ Product differentiation and brand loyalty- greater loyalty= less intense the competition. Low diff= customers switch
§ Power of buyers and the availability of substitutes- if close substitutes are available- there’ll be intense competitive
rivalry
§ Capacity utilisation- existence of spare capacity= intensifies competition
§ Cost structure of industry
§ Exit barriers- expensive to exit, firms will remain adding to intensity of comp

81
Q

Low profits are associated with:

A
  • Strong suppliers
  • Strong buyers
  • Low entry barriers
  • Many possibilities for substitute products
  • Intense rivalry
82
Q

High profits are associated with:

A
  • Weak supplier
  • Weak buyers
  • High entry barriers
  • Few possibilities for substitution
  • Little rivalry
83
Q

conc. proters 5 forcs

A

§ The collective strength of the five forces determine the industry’s profitability.
§ The stronger the forces the less likely an industry is to be profitable in the long run
§ These forces impact upon profitability through the impact on prices, costs and the investment required
§ Knowing the forces and how they impact upon the industry enables managers to decide on future policy

84
Q

Analysing the forces enables managers to:

A

§ seize opportunities
§ To counter threats
§ If appropriate, build barriers to entry or seek to increase power in relation to buyers of sellers
§ Improve the firm’s position in relation

85
Q

summarise forces and actions

A

RTN