3.6 decision maling to improve human recource performance

Question 1

hr objectives

Answer 1

employee engagement
talent development
training
diversity
alignment of values
number, skills and location of employees

Question 2

employee engagement

Answer 2

maximise reported levels of engagement
extent of satisfactorily completed appraisals

Question 3

talent development

Answer 3

investment in training
staff retention
percentage of vacancies filled by internal candidates

Question 4

alignment of values

Answer 4

recruitment and induction training, extent focused on core values
employee awareness of values

Question 5

number, skills and location of employees

Answer 5

labour turnover
staff retention
recruitment targets
training budgets

Question 6

internal influences on hr objectives

Answer 6

corperate - cost reduction as a goal may mean redundancies
operational - automation, new training, fewer staff
marketing - new product, organise people, new sales team ect.

Question 7

external influences on hr objectives

Answer 7

economic - increase in unemployment, supply availability of labour
technological changes - social networking may mean business changes how they communicate with employees and customers

Question 8

decisions related to organisational design

Answer 8

authority
span
hierarchy
delegation
centralisation and decentralisation

Question 9

benefits of delegation

Answer 9

lower management stress
on the job training
allows senior management to focus on important tasks
better decision making

Question 10

negatives of delegation

Answer 10

harder in small business
depends on quality

Question 11

centralised advantages and disadvantages

Answer 11

A - quicker decisions
implementation of consistenty
d - lack of authority for managers may mean less motivation
bureaucracy, lots of layers

Question 12

decentralisation advantages and disadvantages

Answer 12

A - decisions close to customer
training for the low workers
empowerment for motivation
D - not good for strategic decisions
strong leadership may not be there

Question 13

taylor’s scientific management

Answer 13

identifying most efficient methods
spot efficient workers and how are they good
train people to reach that
pay on output

Question 14

financial methods of motivation

Answer 14

piece rate pay
commission
salary schemes - annual salary paid each month
performance related pay - bonuses
fringe benefits - company car, free meals

Question 15

non financial methods of motivation

Answer 15

delegation
empowerment - team, high decision making power
consultation - discussing an issue
job rotation
job enrichment - responsibility, increasing range and complexity of what they are expected to do

Question 16

intrinsic vs extrinsic rewards

Answer 16

intrinsic - praise, often boosting self confidence
extrinsic - usually money, another type of bonus