3.5 Business systems

Question 1

What is a management information system?

Answer 1

Integrated system supports improved communication and improves decision making. There can be data quality issues and security issues as sensitive data are a target for cyber criminals.

Question 2

What is customer relationship management?

Answer 2

Helps maintain all customer data in one place, allowing workers to be more productive and efficient when tracking customer history. Helps to manage the growing database and speeds up the growth process. It can have security issues and the transition from a manual system to digital system takes a lot planning.

Question 3

What is sales order processing?

Answer 3

Fewer errors, increases efficiency and profitability, guidance on the resolution of problems. Does not always mean the same thing to different people.

Question 4

what is a standard operating procedure?

Answer 4

Fewer errors, increases efficiency and profitability, guidance on the resolution of problems. Does not always mean the same thing to different people.

Question 5

what is a help desk?

Answer 5

Customers know where to go to get support, quality improvement – customer contact can be disseminated to relevant departments for review and consideration on how products can be improved. Staff must be trained to be efficient and supportive to customers, security issues – sensitive data is a target for cyber criminals