2.5 Communication methods Flashcards
1
Q
what is the purpose of SMS?
A
communicate with individuals instead of making phone calls
2
Q
Purpose of email
A
Communication with customers suppliers service and colleagues.
3
Q
Purpose of messaging software
A
improve customer service
4
Q
purpose of social media
A
communication with current and potential customers
5
Q
Purpose of VOIP
A
phone calls over the internet/lan
6
Q
Purpose of cellular
A
mobile networks, eg. mobile phones
7
Q
Purpose of satellite
A
Access to customers and buisnesses across the world
8
Q
Purpose of instant messaging
A
enables internet chat in real time
9
Q
Purpose of personal assisstant
A
organise and keep track, send and receive emails, view documents on the move.
10
Q
Purpose of teleconfrence
A
group meetings
11
Q
Purpose of videoconfrence
A
problem investigation without visiting the problem
