3.4.2 Corporate Culture

Question 1

Define corporate culture

Answer 1

A company culture is the norms and values of a business.

Question 2

What are the features of a strong culture?

Answer 2

-Good communication with employees
-Focus on core values
-Recruitment and training is designed to find in visuals who suit the businesses culture
-The culture is slay based on tradition and history of the business.

Question 3

What are the features of a weak culture?

Answer 3

-Often leads to business failure
-Demotivated workforce
-Inconsistent customer service
-May be poorly managed
-Very bureaucratic and lack flexibility

Question 4

According to Handy what are the 4 main company cultures?

Answer 4

1.) Power culture
2.) Role culture
3.) Task culture
4.) Person culture

Question 5

What are the characteristics of a power culture?

Answer 5

-A central figure that will make all decisions
-There are few rules and procedures
-Competitive attitude amongst employees to gain power

Question 6

What are the characteristics of a role culture?

Answer 6

-Decisions are made through well established rules and procedures.

-The power to make decisions comes from the title, e.g. Deputy head.

-Very bureaucratic culture and may involve lots of paperwork.

Question 7

What are the characteristics of a task culture?

Answer 7

-The focus is a project that needs to be completed.

-The power in a task culture comes from those who can accomplish the tasks.

-Involves teamwork

Question 8

What are the characteristics of a person culture?

Answer 8

-A grouping of similar skilled people to share expertise and knowledge.

-Work on a client to client basis.

Question 9

Give an example of a power culture.

Answer 9

Sports direct

Question 10

Give an example of a role culture.

Answer 10

The civil service

Question 11

Give an example of task culture.

Answer 11

Car design or scientific projects.

Question 12

Give an example of person culture.

Answer 12

Lawyers, accountants

Question 13

How is corporate culture formed?

Answer 13

-The role of founders and owners

-The nature of the business and products sold

-The degree to which products have changed

-The business environment (when it started)

-The recruitment process

-Woking hours

-Attitude to customer service

Question 14

What are the 6 difficulties in changing established culture?

Answer 14

1.) Set goals
2.) Roles
3.) Processes
4.) Values
5.) Communications practice
6.) Attitudes
7.) Assumptions