340 exam 1 Flashcards
Manager
someone who gets things done through other people in organizations
organization
coordinated social unit composed of two or more people that functions on relatively continuous basis to achieve common goals
planning
process that include defining goals, establishing strategy, and developing plans to coordinate activities
organizing
determine what tasks need to be done, who does them, how tasks are grouped, who to report to, and where decision are made
leading
motivate and direct employees, select best communication channels and resolve conflicts
controlling
monitoring activities to ensure they are accomplished as planned
conceptual skills
mental ability to analyze and diagnose complex situations
technical skills
ability to apply specialized knowledge or expertise
Skills done through training
- ex: IT
human skills
can work, understand, and motivate other
What are managerial roles according to Mintzberg
conclude that manager perform 10 different highly interrelated roles or behaviors that contribute to their jobs
- interpersonal
- informational
- decisional
figurehead
(interpersonal)
required to perform a number of legal and social responsibilities
leader
(interpersonal)
responsible for motivating and directing employeesl
liaison
(interpersonal)
maintains a network of outside contacts who provide favors and info
monitor
(informational)
receives variety of info, act as nerve center of internal and external info communicator
disseminator
(informational)
share info received from outsiders to members of organization
spokesperson
(informational)
share info to outsiders about organization
entrepreneur
(decisional)
searches organization and its environment for opportunities and initiates project to bring change
disturbance handler
(decisional)
responsible for corrective action when organization faces important, unexpected disturbances
resource allocator negotiator
(decisional)
makes or approve significant decisions
responsible for representing organization at major events
organizational behavior
A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations and apply the knowledge toward improving an organization’s effectiveness
or
Study of individuals and groups and their behaviors at work and find ways to improve those behaviors
OB model levels
- individual (micro)
- group (meso)
- organization (macro)
3rd OB level
focuses on organization sociology, how firm engage w one another
OB model
overview of key managerial goals and practical research-based tools to achieve goals
1st OB level
focus on understanding human behaviors and psychology