3.2 Managers, leadership and decision making

Question 1

What managers do

Answer 1

The role of managers should include:

setting objectives
analysing
leading
making decisions
reviewing

Question 2

Types of management and leadership styles and influences on these

Question 3

the Tannenbaum Schmidt continuum

Question 4

the Blake Mouton grid.

Question 5

The effectiveness of different styles of management and leadership

Question 6

The value of decision making based on data (scientific decision making) and on intuition

Answer 6

Scientific decision making should include understanding and interpreting decision trees and calculating expected value and net gains.

Decision making to include an understanding of:

risks
rewards
uncertainty
opportunity cost

Question 7

The use and value of decision trees in decision making

Question 8

Influences on decision making

Answer 8

Influences on decision making to include:
mission
objectives
ethics
the external environment including competition
resource constraint

Question 9

The need to consider stakeholder needs when making decisions

Answer 9

Stakeholder mapping: stakeholder power and interest

Question 10

Stakeholder needs and the possible overlap and conflict of these needs

Question 11

Influences on the relationship with stakeholders

Question 12

How to manage the relationship with different stakeholders

Answer 12

Managing the relationship with different stakeholders includes communication and consultation.